CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

LVR Representative

Position Purpose

The CHEP LVR Representative will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR (Low Volume Recovery) Program. This will include partnering with multiple internal functions, building, and executing project plans as well as leading teammates through training of new processes.

Daily Reporting Location:

7150 Siempre Viva Road, San Diego, CA 92154

Scope

Number of Countries: 1Number of Locations: 100+ Customer Locations

Major/Key Accountabilities

Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT (Department of Transportation) Regulations and CHEP Safety requirementsExecute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possibleWork with local customers on program compliance to drive efficiencies and increase collection volumesDocument all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnelVisit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program’s customer baseDevelop, communicate, and implement improved processes focusing on key performance areas within the LVR operationsPartner with internal resources to build and execute project plansServe as a resource and trainer for LVR Representatives on key performance areas

Measures

DOT & Safety ComplianceOn Time Performance/Customer Service LevelsOperational Cost OptimizationTotal Pallets Delivered/CollectedCustomer/Location GrowthLVR Program Cost Performance

Authority/ Decision Making

Customer Issue ResolutionDelivery/Collection PrioritizationWorking AutonomouslyWorking within a Matrix Environment   

Key contacts

Internal:

Asset Recovery RepsLVR CoordinatorsCustomer Service Field RepsService Center/Operations Supervisors, Clerks and Managers

External:             

Key Retail & Manufacturing Customers (Local level)NPDs (Local level)Potential Customers (Local Level)

Qualifications

Willing to lift 65 lbs. on a regular basisMust have a clean driving recordMust be able to obtain and maintain a DOT medical card with no restrictionsAble to execute and optimize provided delivery/collection routesStrong communication skillsOn-the-fly Problem SolvingComfortable working autonomously      Able to develop relationships with new customersStrong Analytical skillsAble to lead peers

Experience

Multi-stop drivingDOT & Safety Compliance OwnershipRoute Optimization/ManagementLocal Customer Relationship BuildingFront line operations leadershipNew Customer Development (Desired)

Skills and Knowledge

DOT RegulationsBasic Microsoft Office (Excel, Outlook)Routing Management Apps/Software (Desired)Customer Service Programs

Languages

Essential:            

English 

Desirable:

Spanish

Preferred Education

Diploma

Preferred Level of Work Experience

3 - 5 years

Remote Type

Fully Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.