National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

National Express LLC is currently seeking aRoute Logistics Specialistto work from our corporate headquarters in Lisle, Illinois. Working remotely is also an option. This position will report to the Director of Route Logistics Department. Route Logistics Specialist will be accountable to analyze, assess and evaluate logistics from a perspective of identifying, developing and implementing enhancements and new business scenarios to maximize customer service while also maximizing efficiency and effectiveness of resources and assets and ensuring adherence to relevant requirements and constraints. Within this context, this position will focus on responsibilities for an assigned territory.

Responsibilities:

Conduct a variety of studies and analyses (e.g. Tier analysis, School Bell time, ridership etc.) including validating future requirements and making logistics based recommendations for improved efficiency and effectiveness. Analyze route operations current and historical customer service profiles; develop, analyze and evaluate alternate scenarios and formulate and recommend logistics based service improvements, operating efficiencies and revenue opportunities.Analyze recurring issues and trends, identify deficiencies/root causes in routing operations and develop and recommend strategic solutions and action plans to improve routing and logistics processes and technologies and/or revise/develop routing standards.Developing routing strategies for contracts and route scenarios for new business development.Consulting with customers to understand their needs/expectations and formulating/presenting routing solutions.Train internal/external customer on routing principles/routing software.Manage new router Versatrans/Traversa trainings and any future refresher trainings for existing routers.Attend internal/external customer meetings (phone, webex, or onsite) in order to identify project requirements or present project results.Serve as an assigned area point of contact for any routing issues/questions from NELLC’s customer service centers.Provide guidance and leadership to Route Logistics Analysts.Lead, plan and execute complex routing projects that require cross-functional teams.Prioritize and resolve large number of routing help requests during summer months with little supervision.Manage the team ad projects in managers absence.Serve as a point of contact for all Traversa software help requests from the fieldHelp setup and troubleshoot Routing Software/Dispatching Software interfacingWork closely with other teams within Operations Improvement Department on creating and implementing routing related standards and improvements.

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

National Express LLC is currently seeking aRoute Logistics Specialistto work from our corporate headquarters in Lisle, Illinois. Working remotely is also an option. This position will report to the Director of Route Logistics Department. Route Logistics Specialist will be accountable to analyze, assess and evaluate logistics from a perspective of identifying, developing and implementing enhancements and new business scenarios to maximize customer service while also maximizing efficiency and effectiveness of resources and assets and ensuring adherence to relevant requirements and constraints. Within this context, this position will focus on responsibilities for an assigned territory.

Responsibilities:

Conduct a variety of studies and analyses (e.g. Tier analysis, School Bell time, ridership etc.) including validating future requirements and making logistics based recommendations for improved efficiency and effectiveness. Analyze route operations current and historical customer service profiles; develop, analyze and evaluate alternate scenarios and formulate and recommend logistics based service improvements, operating efficiencies and revenue opportunities.Analyze recurring issues and trends, identify deficiencies/root causes in routing operations and develop and recommend strategic solutions and action plans to improve routing and logistics processes and technologies and/or revise/develop routing standards.Developing routing strategies for contracts and route scenarios for new business development.Consulting with customers to understand their needs/expectations and formulating/presenting routing solutions.Train internal/external customer on routing principles/routing software.Manage new router Versatrans/Traversa trainings and any future refresher trainings for existing routers.Attend internal/external customer meetings (phone, webex, or onsite) in order to identify project requirements or present project results.Serve as an assigned area point of contact for any routing issues/questions from NELLC’s customer service centers.Provide guidance and leadership to Route Logistics Analysts.Lead, plan and execute complex routing projects that require cross-functional teams.Prioritize and resolve large number of routing help requests during summer months with little supervision.Manage the team ad projects in managers absence.Serve as a point of contact for all Traversa software help requests from the fieldHelp setup and troubleshoot Routing Software/Dispatching Software interfacingWork closely with other teams within Operations Improvement Department on creating and implementing routing related standards and improvements. $70,000 - $80,000

Requirements:

Bachelor’s Degree in Logistics/related discipline or the equivalent combination of education, training, and experience.Three or more years of operational experience in the ground transportation logistics field applying logistics principles, concepts, tools, and techniques to develop and implement optimum logistics solutions.Preferred experience working in the student transportation industry but not required.Excellent knowledge of and demonstrated experience using and applying relevant software (e.g. Versatrans, Traversa, Transfinder, Trapeze Map Net, Edulog or other logistics software) to develop and analyze various scenarios and recommend optimal logistics solutions.Project management knowledge and/or experience to participate effectively in a cross-functional team environment.Demonstrated operational experience in the transportation logistics field applying logistics principles, practices, concepts, tools and techniques to develop and implement optimum logistics solutions.Knowledge of customer service and the parameters of Service Level Agreements (SLA's), routing constraints and contracts to understand customer service expectations and needs and ensure appropriate consideration in the optimization process.Knowledge of training principles, concepts, methods and techniques and/or experience training others.Excellent analytical and problem-solving skills with sharp attention to detail.Excellent interpersonal, teamwork, and relationship building skills.Excellent verbal and written communication skills.Travel to consult with customers throughout North America.Must be able to meet strict deadlines.Be able to perform in a high pressure/high stress environment during school start up.

Skills:

Excel, Word, Power Point, routing software (Versatrans, Edulog, Traversa, Trapeze, Transfinder, or other), Zonar.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

Requirements:

Bachelor’s Degree in Logistics/related discipline or the equivalent combination of education, training, and experience.Three or more years of operational experience in the ground transportation logistics field applying logistics principles, concepts, tools, and techniques to develop and implement optimum logistics solutions.Preferred experience working in the student transportation industry but not required.Excellent knowledge of and demonstrated experience using and applying relevant software (e.g. Versatrans, Traversa, Transfinder, Trapeze Map Net, Edulog or other logistics software) to develop and analyze various scenarios and recommend optimal logistics solutions.Project management knowledge and/or experience to participate effectively in a cross-functional team environment.Demonstrated operational experience in the transportation logistics field applying logistics principles, practices, concepts, tools and techniques to develop and implement optimum logistics solutions.Knowledge of customer service and the parameters of Service Level Agreements (SLA's), routing constraints and contracts to understand customer service expectations and needs and ensure appropriate consideration in the optimization process.Knowledge of training principles, concepts, methods and techniques and/or experience training others.Excellent analytical and problem-solving skills with sharp attention to detail.Excellent interpersonal, teamwork, and relationship building skills.Excellent verbal and written communication skills.Travel to consult with customers throughout North America.Must be able to meet strict deadlines.Be able to perform in a high pressure/high stress environment during school start up.

Skills:

Excel, Word, Power Point, routing software (Versatrans, Edulog, Traversa, Trapeze, Transfinder, or other), Zonar.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.