SUMMARY:

Are you a person who likes to solve puzzles or find solutions to problems? Do you have strong relationship-building skills and connect easily with others? If so, we are looking for talented people like you to join our Routing & Scheduling team where you will have the ability to solve problems and create efficiencies.

In this position the Router will use a variety of Routing & Scheduling Software solutions to create and provide effective and efficient schedules for our technicians each day. This person will be responsible for partnering with and supporting the Field Operations teams, Customer Service Associates, and accommodating and overcoming scheduling objections all while creating a great tech/customer experience. They will perform data analysis of plans, resources and territory availability. Maintains geographical codes, skills, durations, tech/branch addresses and other items needed to help effectively drive efficiency in our Routing & Scheduling software. In addition, report daily KPI metrics on route efficiencies to field and department leaders.

RESPONSIBILITIES:

Scheduling, rescheduling and canceling client appointments as needed Works Call Logs to ensure scheduling completion and customer satisfaction Provides Daily Confirmation of Routes and Worksheets Works with Supervisors, Auditors and Business Leaders to schedule Specialty Jobs Handles Inbound calls for Scheduling Services and other call types as needed Collaborate with team leaders, supervisors, and managers to identify and fill training gaps Dispatches last minute scheduling changes Supports other Routers as a back-up if needed Accepts special projects as requested by supervisors to meet or exceed company goals. Communicates Prenotification service to customers using various forms of technology such as Text Messages, Emails, Outbound Phone Calls, etc. Works to reduce Un-serviced list through scheduling day and time for services Works on account hold lists Checks exception reports weekly to pursue outstanding or missing invoices Provides confirmation on Routes through Worksheets or other report as defined by supervisor Provides communication between customers, fellow employees, router managers and business leaders Build sustainable relationships with customers Keeps manager informed on business issues that arise Performs other duties as assigned

QUALIFICATIONS:

 High school diploma or equivalent  Past Customer Service Experience  Previous computer experience, including MS Outlook, Word and Excel, Power Bi reporting  Able to quickly learn and use industry specific software programs  Effective oral and written communication skills  Excellent interpersonal skills, working with all levels in the organization  Must be able to gather and analyze information skillfully  Must be able to communicate effectively and professionally with other routing coordinators and branch employees  Proficient with Routing & Scheduling Software  Strong organizations skills

WE OFFER: 

Competitive Salary - Life is expensive! We believe in paying well. Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within! Do you want to work with your friend? We offer a referral bonus! Affordable health care packages that include medical, dental, vision, and life insurance Company paid short-term disability and paid life insurance 401K with Employer Match, Company Paid Holidays, Paid Vacation and Paid Sick Leave Fun team celebrations year-round! Dynamic, Outdoor Work Environment