**Alternate Locations:** Work from Home; US All Regions **Work Arrangement:** Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration. **Relocation assistance:** is not available for this opportunity. **Requisition #:** 73738 **The Role at a Glance** We are excited to bring on an **Operations Manager** to join the Retirement Plan Services organization in a work from home environment. _Background Details_ As the Operations Manager, you will manage RPS Death Claims and RPS Money Out teams. You will oversee the teams and their processes, providing subject matter expertise, coaching, training and developmental opportunities. You will also oversee the management of complex financial data to ensure that all information is complete, in good order and completed timely and accurately. You will partner and build relationships cross functionally that lead to providing an exceptional customer experience. You will also drive process improvements to deliver enhanced results, increased customer satisfaction, and streamlined processes for efficiency, effectiveness, and reduced risk. **What you'll be doing** + You will lead the Death Claims and Money Out teams in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives. You will establish and implement individual and team priorities, performance goals and objectives to ensure completion of responsibilities on the team. You will manage and evaluate individual and team performance and take action to meet and/or exceed performance standards. + You will provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will build organizational capacity, ensuring top talent is hired and retained. You will also ensure the team is appropriately trained and cross trained and you will design and implement the team’s training plans based on assessment of team needs. + You will serve as a resource to team members and internal/external stakeholders on complex assignments and projects. You will manage the processing and administration of more complex data and financial transactions. You will also provide subject matter experience and guidance to team members on more complex data and financial processing. **What we’re looking for** _Must-haves:_ + 4 Year/Bachelor's degree or equivalent work experience or 4 years of experience in lieu of Bachelor's. + 5+ Years of experience in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience. + Ability to work with other in a fast paced, team environment. + Confident, comfortable communicator with strong written and verbal communication skills. + Excellent organization skills with the ability to prioritize workload and multitask while maintaining strict attention to detail. + Strong relationship management skills with internal clients (e.g. management, peers and colleagues). _Nice-to-haves:_ + Retirement plan operations experience. + Ability to ensure workloads are appropriately balanced among team members. + Ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback with the ability to build both technical and leadership skills. + Strong project management skills including critical ability to coordinate and balance multiple projects in a time sensitive environment, under pressure and meeting deadlines. **Application Deadline** Applications for this position will be accepted through November 8, 2024, subject to earlier closure due to applicant volume. **What’s it like to work here?** At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. **What’s in it for you:** + Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute. + Leadership development and virtual training opportunities + PTO/parental leave + Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf) + Free financial counseling, health coaching and employee assistance program + Tuition assistance program + A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations + Effective productivity/technology tools and training The pay range for this position is $77,101 - $143,500 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. **About The Company** Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com. Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) . **Be Aware of Fraudulent Recruiting Activities** If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. **Additional Information** This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices. Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.