About this opportunity

In this position, you will be responsible for leading Remote Support Center team. You will be responsible for the management and coordination of the day-to-day delivery towards difference Customer Units projects, ensure team utilization and fulfill the internal and projects KPIs/SLAs.
Additionally, you will be contributing to the process of reviewing the business forecast, assessing the needed level of effort and competence and delivery requirements. 

What you will do

•Manage the Remote Support Center (RSC) personnel to perform the activity.
•Develop resources schedule and plan according to capacity and productivity benchmarking.
•Close coordination and follow-up of activities with the CPM and implementation team.
•Lead all quality session and supervision activity.
•Provide technical support for RSC teams.
•Monitor and follow-up of RSC related internal and CU specific KPIs and SLAs fulfillment.
•Monitor and ensure tools usage adherence.
•Maintain and develop delivery, performance, utilization, and improvement trackers.
•Identify delivery and competence gaps and propose/drive improvement plans.
•Create and maintain ways of working, MoP, SoP, best practices, and any other form of unit documentation.
•Develop weekly and monthly delivery and performance dashboards.

The skills you bring

• NRO projects Implementation experience in the areas of RAN and Transmission.
• Ericsson NRO Execution Process & Quality Assurance System knowledge.
• Ericsson NRO Tools (i.e., Erisite, Site Tracker, Eritop, ECA, etc.)
• Ericsson Networks Product/Solutions Portfolio Knowledge (RAN and Transmission)
• Planning & organizing skills
• Project management understanding.
• Reporting and presentation skills.
• Coaching and Mentoring.
• Consultative Skills.
• Knowledge sharing and collaboration.
• Change & Improvement Management Skills.
• Business Acumen.
• Financial Acumen.
• Market insights.
 

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Cairo

Job details: Solution Architect