SCOPE OF WORK: The Refugee supplemental service program will assist clients in addressing barriers to self- sufficiency. The RSS Intern will work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.    

RESPONSIBILITIES:  

 Responsibilities include, but are not limited to:  

Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments. 

Work directly with direct service staff to assist clients with daily tasks 

Provide clients with extended orientation on a variety of topics such as navigating transportation systems, navigating physical healthcare systems and navigating benefits systems at the local level.  

Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided. 

Other duties as assigned. 

LEARNING OUTCOMES: This internship provides case management, care coordination, and advocacy experience in a community agency setting. Under direction of a supervisor, interns get practice in cross-cultural assessment, outreach, resource provision, documentation, in-service training, and data collection. 

Knowledge of the role of racial, ethnic, and cultural heritage; nationality; socioeconomic status; family structure; age; gender; sexual orientation; religious and spiritual beliefs occupation physical and mental status and equity issues in a community social work setting. 

Understand the roles of community social workers and the relationship between social workers and other professionals in a community agency setting. 

Demonstrate an understanding of ethical and legal considerations specifically related to the practice of community social work and engage in appropriate ethical behavior. 

Understand and demonstrate basic and advanced helping skills with a variety of clients with diverse cultural backgrounds, presenting problems and trauma. 

Prepare and maintain records required. 

Learn to use individual supervision effectively.  

Learn critical thinking and organization skills. 

Learn problem solving and advocacy skills on behalf of clients.  

Demonstrate the ability to communicate and collaborate with various professionals and stakeholders.  

REQUIREMENTS: 

Education: Bachelor’s degree in social work, public health, or related field of study preferred. 

Work Experience: 

Case management experience with similar populations and/or client needs preferred. 

Demonstrated Skills & Competencies: 

Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. 

Demonstrated success working and communicating effectively in a multi-cultural environment. 

Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. 

Attention to detail and accuracy in work product. 

Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto. 

Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. 

Valid driver’s license and access to a personal, insured vehicle. 

This is an unpaid internship, must commit at least 15 hours a week for 16 weeks with working hours between Monday to Friday 8am-5pm. 

This position reports to RSS Supervisor.