Real Time Payments Operations Analyst II The Real Time Payments (RTP) Operations Analyst II is responsible for daily balancing and exception handling of RTP/Zelle/ACH activity, training, and shift oversight (as needed). Position Competencies: Successful incumbents possess strong verbal and written communication skills, time management, problem-solving and multi-tasking skills. Position Responsibilities: * Responsible for timely balancing of RTP/ZELLE/ACH activity. * Responsible for processing and/or research of RTP/Zelle/ACH exception entries. * Responsible for identifying, escalating, and supporting troubleshooting efforts on production issues. * Responsible for oversight of front-line analyst. * Responsible for establishing/updating procedural documentation as needed. * Responsible for training RTP colleagues across all functions as needed. * Responsible for maintaining applicable production logs and reporting month-end metric/performance results. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled