Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

We are seeking a seasoned and transformational Sales Director (RVP) to lead the Strategic sales segment for the West -North America business. This leader will be responsible for delivering aggressive top-line revenue growth by driving new business through the implementation of scalable, repeatable, structured go to market processes.

Reporting to the VP of Strategic Sales for North America, you will ensure strategic sales strategy is successfully implemented across the region, delivering regional financial target attainment. You will build and lead a team of high performing Account Executives known for closing large deals in the manufacturing sector and consistently exceeding quotas.Set and execute an aggressive customer acquisition strategy that will accelerate revenue growth..Execute complex sales cycles with CXOs, leveraging executive presence to access, accurately identify and understand the key buying influencers pertaining to an opportunity.Evangelize a business impact and value outcome provocative point of view translating into positioning Freshworks as a AI-led platform transforming innovation and cost reductions.Coach, mentor and attract talent who exude leadership traits and skills.  These account executives will lead their franchise teams (HVT, BD, Partners, Freshworks extended team members and executives) in building their territory plans and exceeding their annual goals through maximizing their pipeline and revenue channels.Identify new opportunities, winning large pursuits with strategic customers, creating end-to-end sales life cycle, direct and through the field.Report weekly, monthly, and quarterly cadence to all key stakeholders to facilitate understanding of customer and market conditions that delivers consistent achievement of quarterly and annual targets.Ensure internal processes are followed, including team’s adherence to tracking customer and transactional information in CRM system and other sales and operational processes. Define new processes to increase overall productivity and forecast accuracy.Travel to company, customer and partner events in support of sales efforts.

Qualifications10+ years of proven enterprise/strategic software sales5 to 7+ years managing quota carrying software or technology sales professionals.Extensive understanding of emerging CX, ITSM, CRM industry trends, including channels and key players in the competitive landscape.4-year university degree required or equivelent work experience.

Additional Information

The annual base salary range for this position is $166,000 — $225,000 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.