+ Under a significant level of guidance and direction, provides customer service for products in the S125 Client Service Center. + Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures. + Handles inbound calls from active and terminated participants/employees of Insurance Agency (PIA) clients + Handles inbound calls from client/employer plan administrators + Provides education on S125 products, policies & procedures, or IRS guidelines & regulations + Escalates tasks or documentation to other teams within the PIA + Develops and maintains a basic working knowledge of products + Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS + Documents all interactions, performs data entry, maintains strong prioritization and organization + Associate’s degree - Preferred + Client or customer service experience - 1 year + Research and problem-solving skills + Strong computer skills and the ability to multi-task across multiple screens + Contact center or call center experience - preferred + Employee benefits, health insurance, or claims experience - preferred **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.