Job Description
Accountable for operational management of the Service Asset and Configuration Management (SACM) Process; plan and coordinate process activities; monitor, analyze and report on process performance; identifying opportunities and making improvements to the SACM process; planning and managing support of SACM Tools; coordinating interfaces between SACM and other ITSM Processes; performing Configuration audits; analyzing and defining the structure of the configuration management system: support activities for the corporate SACM tools architecture; experience in data analysis of large amounts of data.

Summary of job functions:
The SACM team is responsible to ensure the assets (hardware/software) required to deliver services are properly controlled, and that accurate and reliable information about those assets are available when and where it is needed. The SACM team has participated in all platform audits, continue improve ITIL processes especially incident/problem/change, continuing to add CI into the CMDB (DVR, ATMs, HVAC controllers, Security devices, etc., DQ improvement by working with engineering and platforms team to fix tool/publishing root cause issues and DQ defects

Key Responsibilities
Support the standup, configuration, and implementation of SACM Process.
Work with Process Controllers supporting Technology Domains and dashboard monitoring
Collaborate with GIS and downstream partners to ensure data coverage for asset coverage
Identify and carry out continual service improvement to the SACM Process
Participate in governance calls, audits and reviews
Carry out day to day Major Process Activities identified in Single Process Inventory

Skills

ITIL Foundations Certified
Remedy IT Service
Project Management
Familiar with infrastructure and software operational procedures (Install/remove/Modify)
Database Administration of an enterprise level RDBMS
Process Design experience
Strong Excel

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