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Job TitleSafety, Quality, and Patient Experience {SQPE) Specialist II
LocationWeston
FacilityCC Florida Hospital Weston
DepartmentClinical Quality-Clinical and Operational Improvement
Job Code001540
ShiftDays
Schedule8:00am-4:30pm
Job Summary
Job Details
SQPE Specialist II
Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
"Patients First" is the guiding principle of Cleveland Clinic. We strive to provide outstanding and compassionate care and service, every step along the way. Putting patients first requires more than world-class clinical care – it requires care that addresses every aspect of a patient’s encounter with Cleveland Clinic, including the patient’s physical comfort, as well as their educational, emotional, and spiritual needs.
A caregiver in this position works 8:00am – 4:30pm.
Nursing background strongly preferred.
A caregiver who excels in this role will:
Direct safety, quality, and experience work within the assigned scope of responsibility.
Coordinate and implement improvement initiatives.
Partner with clinical leadership to set objectives and key results.
Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.
Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies.
Manage performance improvement regarding SQPE with all departments providing patient care.
Act as an accountable partner for all clinical areas within their areas of responsibility.
Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.
Act as the primary resource for caregivers to facilitate overall operations of programs.
Develop meaningful quality assurance activities with clinical leadership to establish when a deviation in standard practice has occurred.
Analyze performance data and participate in improvement strategy development.
Act as a consultant in educating and evaluating clinical and support department caregivers regarding quality management regulations and standards of care.
Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
Develop and assure processes to monitor performance and identify where intervention is needed.
Incorporate regulatory and accreditation standards into improvement activities around SQPE.
Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.
Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.
Facilitate dashboard reviews, data analysis and decision-making from data.
Identify and address root causes to lead to sustainable improvement.
Manage improvement projects, stakeholder relationships, project risks and project changes.
Lead projects leveraging advanced continuous improvement and project management tools.
Coach smaller improvement teams to success with their quality improvement projects at the local level.
Report on medical errors and near misses, as well as corrective actions taken.
Oversee the management and use of medical error information.
Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.
Apply common cause analysis identification to safety events.
Minimum qualifications for the ideal future caregiver include:
Bachelor’s degree in nursing, healthcare administration, business, engineering or a related field.
Seven years of related experience with safety, quality, patient experience and performance improvement programs or related healthcare experience.
Certified Patient Safety Professional or Certified Professional in Healthcare Quality.
Experience working with Joint Commission, HFAP and CMS survey process, preferably in a leadership/coordination role.
In-depth knowledge of patient safety best practices, joint commission standards and conditions of participation.
Familiarity with basic statistical analysis, continuous improvement tools and change management techniques.
Preferred qualifications for the ideal future caregiver include:
Master’s degree.
Registered Nurse (RN).
Clinical experience. This will substitute three years of SQPE experience.
Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP).
Process Improvement certification (Lean, Six Sigma, etc.).
Certified in Infection Control (CIC).
Certified Patient Experience Professional (CPXP).
Demonstrated knowledge of group facilitation, team building, teaching, analysis and project management.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Personal Protective Equipment:
Follow standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities