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Job TitleSafety, Quality, Patient Experience (SQPE) Specialist I
LocationAkron
FacilityAkron General Medical Center
DepartmentOffice of SQPE South-Clinical and Operational Improvement
Job CodeT97901
ShiftDays
Schedule8:00am-5:00am
Job Summary
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
The Safety, Quality, Patient Experience (SQPE) Specialist leads, consults and advances safety, quality and patient experience across a hospital or location. This caregiver coordinates and implements improvement initiatives, using the Cleveland Clinic Improvement Model and partners with clinical leadership to set objectives and key results. The SQPE Specialist models Cleveland Clinic core values and behavioral standards.
Additionally, this caregiver coordinates with cross-functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization and experience metrics and participates in engraining the safety, quality and experience requirements as outlined by regulatory and accreditation bodies.
This is the ideal role for an individual who is looking to shape the future of healthcare by making a positive impact on safety, quality and the patient experience. A caregiver in this role will have the opportunity to gain the experience necessary to grow into a leadership role.
A caregiver in this role works Monday-Friday, from 8 a.m. -- 5 p.m. This is a hybrid role, with the expectation that the caregiver will work 80% of the time on-site.
A caregiver who excels in this role, will:
Manage performance improvement regarding SQPE across a hospital location or assigned business units.
Act as an accountable partner and support for all clinical areas within their areas of responsibility.
Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff. Act as the primary resource for staff to facilitate overall operations of programs.
Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.
Analyze performance data and participate in improvement strategy development.
Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.
Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
Develop and assure processes to monitor performance, identify where intervention is needed and lead change to drive and sustain improvement.
Incorporate regulatory and accreditation standards into improvement activities around SQPE.
Support implementation of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care.
Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.
Facilitate dashboard reviews, data analysis and decision-making from data.
Support identification of root causes and action planning to lead to sustainable improvement.
Coordinate improvement projects to the desired key result.
Implement and reinforce best practices within and outside the organization.
Monitor and facilitate the adoption and sustainment of quality improvement.
Build relationships with project teams, medical staff and other clinical and non-clinical stakeholders, and sponsors.
Coach improvement teams to success with their quality improvement projects at the local level.
Participate in committees and meetings necessary to drive performance in the assigned scope of the role.
Report on medical errors and near misses, as well as corrective actions taken.
Analyze and report safety event data for trends to reinforce error prevention and high reliability.
Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE. Apply common cause analysis identification to safety events.
Minimum qualifications for the ideal caregiver include:
Bachelor’s degree in Nursing, Healthcare Administration, Business, Engineering or related field
Five years of related experience with safety, quality, patient experience and performance improvement program or related healthcare experience
Previous experience in working with Joint Commission, HFAP, CMS (Centers for Medicare and Medicaid) surveys process, preferably in a leadership/coordination role
Certified Patient Safety Professional (CPPS) within two years of hire
In-depth knowledge of patient safety best practices, joint commission standards and conditions of participation
Must represent clinical transformation in embodiment of Cleveland Clinic values.
Ability to engage senior management and apply critical thinking and decisive judgment.
Familiarity with basic statistical analysis, CI (Continuous Improvement) tools and change management techniques.
Effective communication skills and ability to collaborate at all organizational levels.
Preferred qualifications for the ideal caregiver include:
Master’s degree (can offset two years of related experience)
Certified Professional in Healthcare Quality (CPHQ) can be accepted in lieu of CPPS
Registered Nurse
Preferred certifications: Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), Process Improvement Certification (Lean Six Sigma or other), Certified in Infection Control (CIC), Certified Patient Experience Professional (CPXP)
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link to see how we provide what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to communicate and exchange accurate information.Ability to perform work in a stationary position for extended periods.Ability to work with physical records or operate a computer or other office equipment.In some locations, ability to travel throughout the hospital system.In some locations the ability to move up to 25 lbs.Personal Protective Equipment:
Follow standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities