Safety Communications/Switchboard Operator - Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4813865) Apply  Safety Communications/Switchboard Operator - Salary $1,502.40 - $1,944.00 Biweekly Location Denver, CO Job Type Full Time Job Number IIC 02955 1/30/2025 Department Colorado Department of Human Services Division OBH - CMHIFL Opening Date 01/30/2025 Closing Date 2/16/2025 11:59 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. Primary Physical Work Address 3520 West Oxford Avenue, Denver, CO 80236 FLSA Status Non-Exempt; position is eligible for overtime compensation. Department Contact Information jonathan.benavides@state.co.us Salary Note Although the full salary range for this position is provided, appointments are typically made at or near the range minimum. How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information This position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies. Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) About Fort Logan: The Colorado Mental Health Hospital In Ft. Logan (CMHHIFL) is a 138-bed psychiatric facility located in Denver dedicated to meeting the community's needs by providing mental health treatment to the adult population in the metro area. The mission of CMHHIFL is to provide the highest quality mental health services to adults with complex, serious, and persistent mental illness within the resources available. CMHHFL is dedicated to providing Trauma Informed Care and promoting the implementation of Trauma Informed Practices within the organization. About the Unit: The Communications Department exists to provide professional support to the director and supervisory staff to meet the safety, security, and communication needs of all resident patients and staff within each department by performing administrative, technical, detail, and routine work. Provides critical communications in crisis situations (i.e., physical and verbal assaults against persons or property, suicidal behavior) and adheres to hospital policies and procedures in order to provide a safe and therapeutic work environment. Completing assignments entails exercising organizational, analytical, and communicative (written and verbal) skills. Opt-in below to receive text message updates on CDHS recruiting events! CDHSCareers Description of Job About the position: This work unit exists to provide Safety and Communication services to the staff and client population at CMHHIFL. Executes emergency procedures for the Fort Logan Campus. Duties in this position include but are not limited to: Switchboard Operator: + Answers and directs incoming outside telephone calls to the appropriate person/unit, answers general questions regarding Fort Logan, and greets after-hours CMHHIFL visitors ensuring proper and courteous screening before permitting entry to CMHHIFL and its patient treatment areas. Dispatch: + Dispatches the Safety Officers using a police band radio for emergency and routine calls. Coordinates/initiates response to medical emergencies, tornadoes, bomb threats, and triage. Calls local law enforcement for serious or criminal offenses occurring on CMHHIFL grounds. Documentation / Briefing Staff at Shift Change: + Maintains a log of all Safety calls, medical staff calls, nursing supervisors, housekeeping, outgoing patient calls, Code blue alarms, Panic alarms, and Fire alarms occurring on shift. Passes information on at shift change. Receptionist: + Provides directions to CMHHIFL for outside callers. Greets visitors and routes them to the appropriate location. Receives deliverables (parcels, mailings) for CMHHIFL, notifies appropriate personnel of item received, and signs acknowledgment of receipt for the deliverable carrier as requested. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Minimum Qualifications: Two years (2) of administrative and clerical experience in medical, clinical, or office settings. OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years Preferred Qualifications: + Administrative experience in a hospital setting and/or behavioral healthcare setting + Computer Skills including Microsoft 365 and Google Workspace Applications + Communications experience in customer service in a fast-paced work environment. + Work experience in a safety or security setting + Experience and knowledge of HIPAA rules Conditions of Employment: + Full background check required + Shift Work + Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. Supplemental Information How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply) The Assessment Process For additional recruiting questions, please contact jonathan.benavides@state.co.us About Us: If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: + Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans + Medical and dental health plans + Employer supplemented Health Savings Account + Paid life insurance + Short- and long-term disability coverage + 11 paid holidays per year plus vacation and sick leave + BenefitHub state employee discount program + Employee Wellness program (https://coloradostateofhealth.com/) + Excellent work-life programs, such as flexible schedules, training and more + Remote work arrangements for eligible positions *Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs . Our Values: We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans . Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791. ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe) Toll Free Applicant Technical Support The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 I understand that this position is essential and requires shift work, which may require flexibility in work hours and (possibly extending the shift) to provide coverage for the hospital. + Yes + No 02 Please provide an example of when you have dealt with a customer service challenge in a previous work environment. How did you handle the situation in order to achieve a positive outcome? Be specific. 03 Provide an example of a time you were stressed or overwhelmed at work. How did you manage the situation? 04 How do you conceptualize the role of a Communications/Switchboard Operator in a behavioral healthcare environment? 05 If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position. 06 Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. 07 The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links. + This information is available to me and I have read this information. + I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.) 08 Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application. + Yes + No Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email