Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a  (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a  company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in , committed to making a positive impact on its customers, employees, and communities.
The Role
Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Drug Safety and Pharmacovigilance Operations to make Life Sciences organizations more productive and efficient? As a Safety Senior Consultant, you will support a group of customers assigned to you, think companies such as Merck, Bayer, Novo Nordisk, AstraZeneca, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry. To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills.  This is a full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.What You'll DoLead life sciences customers in the rapid configuration of Vault Safety.Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams.Primary contact for customer liaising, managing communication between the project team, customer and internal stakeholders.Analyze customer requirements and support solution design and architecture of Vault SafetyThink critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality.Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training).Troubleshoot issues and perform configuration changes in the system.Define the customer’s business deployment plans, key performance indicators, and post-live governance.Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams.Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer.Drive change management methodology at our customers switching from on-premise to SaaS solutions.Mentor project team members and junior consultants.Requirements8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)Exposure to safety databases like ARISg (LifeSphere), ARGUS, and/or other GxP software solutions.In-depth knowledge of Drug Safety and Pharmacovigilance processes and regulationsProven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor.Influential experience in leading teams through hard decisions and negotiating compromisesExperience in working in a consulting and/or customer facing roleProven ability to manage diverse customers and /or stakeholdersAbility to quickly understand customer requirements and create corresponding solution designsSelf-starter and motivated individual with the proven ability to work independently in a dynamic environment, comprehending and translating business requirements, and creating corresponding solutions designsAbility to thrive in an ambiguous / start-up environment as the business develops and scalesUniversity degree or equivalent relevant experienceExcellent verbal and written communication skills in EnglishNice to HaveSaaS/Cloud experienceDirect experience with regulated systems or data-driven applications such as Veeva Vault solutions, ArisG, Oracle Argus or other technologies used in the management of drug safety and pharmacovigilance.Knowledge of Software Validation processes and requirementsProject management experienceExecution experience with Agile methodology and/or ACP CertificationExperience in service delivery management and/or systems implementationProficiency in additional European language(s)Perks & BenefitsAllocations for continuous learning & development Health & wellness programs  #LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
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