Salary Range: $15.50 - $21.38

Pay rates are determined based on experience and internal equity.

Position Summary:

Under the general supervision of the Director of Facilities Maintenance, they provide security level protection for staff, patients, and visitors. Operates under the direction of the Emergency Department Director and/or Charge Nurse. Exercising a calm demeanor, managing escalating events to prevent further escalation.  Work well under stress or tight deadlines. Work well with supervisors, co-workers, patients/residents, family members and visitors.

 

District Responsibility:

Support Lompoc Valley Medical Center (LVMC) Mission and Values. Demonstrate respect and professional courtesy to all patients, visitors, providers and staff members, per LVMC “Commitment to Care”. Constantly use C-I-CARE principles when communicating with others. Participate in Performance Improvement Activities Participate in Professional Development, training, and certifications specific to the trade.

 

Position Duties/Responsibility:

Primarily work center location:  Lompoc Valley Medical Center Emergency Department. Exhibits a professional image and demeanor. Exercise interpersonal skills and customer service to provide a positive environment for patients and visitors. Work in collaboration with Emergency Department leadership to protect patients, visitors, and staff members. Perform rounds to provide a "presence" throughout assigned areas. Promptly attend to escalating incidents, identify issues and respond appropriately to eliminate safety hazards. Unless otherwise directed, assists in re-direction and de-escalation of elevating/elevated patient or visitor situations. Performs to prevent aggressive behavior, seclusion, and restraint by utilizing the least restrictive methods, per Crisis Prevention Institute (CPI) Advanced Education training. Intervene in patient, visitor and/or staff confrontations as appropriate using the least restrictive methods, per Crisis Prevention Institute (CPI) Advanced Education training. Under the direction of the Charge Nurse, assist restraining as required. Assists leadership by performing safety search and inventory of patients' personal belongings when directed. Deter vandalism, theft, and abuse through routine patrols. Adhere to LVMC policies, California State and federal laws. Perform, collaborate, cooperate with contracted security service/officers. Remain in the assigned work area and complete all specified duties. Beginning and end of shift, receive and provide a shift pass down report to the oncoming/relieving Officer(s). Prior to shift departure, provide professionally prepared shift report(s) detailing shift events and security situations to include who, what, where, when, and how detail, to designated leader(s). Maintain a positive relationship with law enforcement.

Essential Functions

Knowledge of Life Safety Code, California laws, including laws specific to healthcare, violence in the workplace, security limitations, and mental health. Knowledge of alarms, codes, and expected reactions. The ability to supervise and lead. The ability to work as a team player. Maintain patient and LVMC privacy, adhere to California State and Federal HIPAA rules and regulations, and LVMC privacy policies and procedures.

Position Qualifications:

Education:  High School graduate, security, and de-escalation training preferred. Experience:  Security and de-escalation.                Certifications Complete the following courses within 120 days of employment: Verbal De-escalation Verbal Defusing Techniques for Healthcare Workers How to Stay Safe by Assessing Behavior How to Communicate with a Resistant Person Self Defense Course Other courses as assigned (CPI & NAPPI courses) Skills/Ability: Report writing, strong verbal communication skills, calm demeanor, think/plan steps ahead, diffuse/resolve elevated situations. Spanish speaking is a plus. LVMC reserves the right to modify the minimum requirements depending on the needs of the organization. 

Working Conditions

Involves ­­frequent contact and interactions with patients, visitors, physicians and/or staff. Involves a class IV risk factor for exposure to blood and body fluids. Occasionally, it requires physical demands. Frequently requires light lifting. Frequently requires prolonged standing, sitting and walking. Frequently requires light bending, stretching, pushing, pulling, and reaching. For any position requiring a medium to heavy rating, the employee must be able to demonstrate good body mechanics.