Salary Range: $16.20 - $21.81 Pay rates are determined based on experience and internal equity. Position Summary: + Under the general supervision of the Director of Facilities Maintenance, they provide security level protection for staff, patients, and visitors. + Operates under the direction of the Emergency Department Director and/or Charge Nurse. + Exercising a calm demeanor, managing escalating events to prevent further escalation. + Work well under stress or tight deadlines. + Work well with supervisors, co-workers, patients/residents, family members and visitors. District Responsibility: + Support Lompoc Valley Medical Center (LVMC) Mission and Values. + Demonstrate respect and professional courtesy to all patients, visitors, providers and staff members, per LVMC “Commitment to Care”. + Constantly use C-I-CARE principles when communicating with others. + Participate in Performance Improvement Activities + Participate in Professional Development, training, and certifications specific to the trade. Position Duties/Responsibility: + Primarily work center location: Lompoc Valley Medical Center Emergency Department. + Exhibits a professional image and demeanor. Exercise interpersonal skills and customer service to provide a positive environment for patients and visitors. + Work in collaboration with Emergency Department leadership to protect patients, visitors, and staff members. + Perform rounds to provide a "presence" throughout assigned areas. + Promptly attend to escalating incidents, identify issues and respond appropriately to eliminate safety hazards. + Unless otherwise directed, assists in re-direction and de-escalation of elevating/elevated patient or visitor situations. + Performs to prevent aggressive behavior, seclusion, and restraint by utilizing the least restrictive methods, per Crisis Prevention Institute (CPI) Advanced Education training. + Intervene in patient, visitor and/or staff confrontations as appropriate using the least restrictive methods, per Crisis Prevention Institute (CPI) Advanced Education training. + Under the direction of the Charge Nurse, assist restraining as required. + Assists leadership by performing safety search and inventory of patients' personal belongings when directed. + Deter vandalism, theft, and abuse through routine patrols. + Adhere to LVMC policies, California State and federal laws. + Perform, collaborate, cooperate with contracted security service/officers. + Remain in the assigned work area and complete all specified duties. + Beginning and end of shift, receive and provide a shift pass down report to the oncoming/relieving Officer(s). + Prior to shift departure, provide professionally prepared shift report(s) detailing shift events and security situations to include who, what, where, when, and how detail, to designated leader(s). + Maintain a positive relationship with law enforcement. Essential Functions + Knowledge of Life Safety Code, California laws, including laws specific to healthcare, violence in the workplace, security limitations, and mental health. + Knowledge of alarms, codes, and expected reactions. + The ability to supervise and lead. + The ability to work as a team player. + Maintain patient and LVMC privacy, adhere to California State and Federal HIPAA rules and regulations, and LVMC privacy policies and procedures. Position Qualifications: + Education: High School graduate, security, and de-escalation training preferred. + Experience: Security and de-escalation. + Certifications Complete the following courses within 120 days of employment: + Verbal De-escalation + Verbal Defusing Techniques for Healthcare Workers + How to Stay Safe by Assessing Behavior + How to Communicate with a Resistant Person + Self Defense Course + Other courses as assigned (CPI & NAPPI courses) + Skills/Ability: Report writing, strong verbal communication skills, calm demeanor, think/plan steps ahead, diffuse/resolve elevated situations. Spanish speaking is a plus. + LV MC reserves the right to modify the minimum requirements depending on the needs of the organization. Working Conditions + Involves ­­frequent contact and interactions with patients, visitors, physicians and/or staff. + Involves a class IV risk factor for exposure to blood and body fluids. + Occasionally, it requires physical demands. + Frequently requires light lifting. + Frequently requires prolonged standing, sitting and walking. + Frequently requires light bending, stretching, pushing, pulling, and reaching. + For any position requiring a medium to heavy rating, the employee must be able to demonstrate good body mechanics.