Responsible for providing outstanding guest service, while ensuring the safety of all guests and staff within the park.  Responsible for greeting customer in a courteous, friendly manner, and display a high standard of customer service.

Pearl River Resort Associates are required, on a continual basis to… 

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.        

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Follow all rules, regulations, policies and procedures for the property area and assist in protecting and safeguarding all property assets. Must be able to comply with all National Aquatic Safety Company (NASCO) standards. Ensure all rides are being operated properly as outlined under departmental SOPs. Respond to all aquatic and park emergencies in a timely and safe manner. Maintain all EMT personnel files and ensure that required training is kept up to date. Keep all water safety training files and audits up to date. Monitor staffing levels and address any early out requests or the need for overtime for all assigned positions. Listen to, investigate and resolve guest concerns or issues with the safety of the park and its attractions. Maintains a working knowledge of facilities/outlets and special and upcoming events on property, in order to advise customers of same, whenever possible. Communicates important, relevant information to following shift. Responsible for maintaining a consistent, regular attendance record. Leads by setting a positive example for all associates.                                   

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. 

SUPERVISORY RESPONSIBILITIES:    

Directly supervises the daily activities of the assigned staff on the assigned shift. 

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems. 

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.            

 AGE and GAMING:

18 years of age or above.  Non – Gaming property

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required. Must have a minimum of three (3) years of previous lifeguard experience. Must currently hold a NASCO Lifeguard Instructor certification. Must be an approved and licensed EMT (Emergency Medical Technician). Must have a minimum of one (1) year or previous experience as either a Water Safety Lead or a similar level/type position or above in order to be considered.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations.                           

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential responsibilities include physical ability such as lift or maneuver at least fifty (50) pounds, and standing/walking 90% of the shift.  Must be able to bend, stoop, kneel, climb, reach, twist, and grip throughout shift.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

This position is required to work outside in direct weather conditions and may perform responsibilities and/or essential functions on slippery or wet surfaces as well as exposed to wet and/or humid conditions and extreme weather/heat.

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.