Summary:

The Fernandes Center & Operations Manager reports directly to Director of Director of
Rehabilitation Pain Management Interpreter Services and the Fernandes Center
for Children and Families.

This
position coordinates and implements daily and long-term projects to meet the
high demand of Outpatient Pediatric Services: Developmental Pediatrics Behavioral
Health Nutrition and Rehabilitation Services.

Responsibilities:

�
Responsible for EMR oversight in all areas through support
and guidance to staff managing dictionaries schedules and reconciliation of
all charges.

�
Oversees production and maintenance of department
statistics. Reviews and analyzes statistics to determine effectiveness of the schedule
and all associated policies/procedures.

�
Works with the team to define opportunities to improve
processes through rounding identifying trends offer solutions and works with
team to implement change.

�
Responsible for bi-weekly payroll for direct reports.

�
Works closely with supply chain to maintain supplies
throughout the department.

�
Will assume responsibilities for management of front office
staff.

�
Develops tracking systems to help measure and report
progress on practice and quality improvements.

�
Processes correspondence presentations reports records
and forms establishing priorities to ensure that deadlines are met.

�
Assist in special projects as requested.

�
Attend department meetings.

�
Responsible for productivity and overtime management in
conjunction with the Director of the Department.

�
Assumes day to day operations in the absence of the
Director.

Management
of Time and Resources:

�
Completes work assignments within an acceptable time frame.

�
Uses time and resources to the best possible advantage for
successful completion of job responsibilities.

�
Develops and maintains efficient working relationships.

�
Is reliable in respect to attendance.

�
Is Reliable in respect to punctuality.

�
Recognizes the importance of team efforts and partners with
others to achieve positive outcomes.

Quality:

�
Is part of a team effort to ensure quality services.

�
Offers creative solutions or alternatives to issues or
concerns.

�
Produces quality results.

�
Continually strives to improve the quality of work.

�
Accepts responsibility for all work performed and takes
appropriate corrective action as needed.

Other information:

REQUIRED QUALIFICATIONS:

� Three-five years of management experience in a hospital setting.

� Must demonstrate excellent organizational and multi-tasking skills

� Strong computer proficiency required including Microsoft internet hospital information systems

� Is cooperative in interactions treating customers with courtesy respect and compassion.

� Is patient when responding to questions and answers questions appropriately.

� Responds to requests in a timely manner.

� Handles interruptions in a skillful way.

� Maintains a professional appearance and demeanor.

� Strives to prevent/resolve customer concerns to the customer's satisfaction.

� Able to communicate verbally and in writing in the English language.

� Ability to prioritize workload handle multiple tasks and to work independently with limited supervision.

� Detail oriented and focused.

� Strives for high quality performance and takes initiative to make improvements and implement creative solutions.

� Ability to synthesize data from various sources and perform various types of data analysis.

� Must be able to schedule meetings and maintain daily and monthly routines assign personnel and maintain integrity of data.

EDUCATION

� Associates Degree preferred; 3-5 years of progressive supervisory experience.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the main duties and responsibilities of this job.

� The employee must occasionally lift and/or move up to 25 pounds no more than 25% of the time.

� Specific vision abilities required by this job include: close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

The employee may have exposure (up to 25%) to the following:

� Dust or other irritants

Safety equipment used while performing this job:

� None

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Saint Annes Hospital USA:MA:Fall River

Work Type: Full Time

Shift: Shift 1

Union: Non-Union