We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.
The Sales Account Specialist supporting the Austin, TX area is involved in a variety of sales activities aimed to maintain strong relationships with existing customers. In this position, you will play a critical part in providing valuable support to our customers by troubleshooting customer issues, providing data and guidance to the sales team, managing sales tracking tools and analyzing sales trends. While also developing your sales skills by identifying and pursuing opportunities to upsell or cross-sell products and services to existing customers. The Sales Account Specialist contributes significantly to effective sales operations by assisting the sales team and maintaining positive customer relationships.
As a Sales Account Specialist, you will:
Contribute to customer retention by strengthening relationships through account management and maintenance.
Serve customers by responding to requests, resolving complaints, and maintaining quality service.
Develop and enhance business partnerships by fully engaging and building trust with the customers with a focus on long-term relationships, business retention, and growth. Manage regular cadence of customer “soft touches” to keep customers engaged with Patterson Dental.
Monitor account performance indicators to ensure buying levels maintain or grow.
Support Account Executive in preparing for customer business reviews by pulling accurate data, preparing customer specific reports, and producing customer practice analysis materials when requested.
Identify and pursue opportunities to upsell or cross-sell products and services.
Partner with Account Executive on analyzing pricing data from industry standards, previous sales trends and competitors. Assist in identifying effective marketing strategies related to pricing
Partner with sales team to escalate sales leads, gained through customer interactions, to Account Executives and Business Development representatives.
Responsible to support Account Executives with a variety of administrative duties including master data updates, free goods administration, returns processing, new account set ups, change of ownerships, order entry etc.
Support educational events and webinars and drive attendance.
Job Qualifications
Bachelor’s degree in sales, business, economics, finance or related major or equivalent experience
Fundamental understanding of sales principles and customer service practices
Self-motivated, persistent, and goal-oriented attitude and can work effectively as an individual or as part of a team
Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
Preferred Qualifications
Associate degree in sales, business, economics, finance or related major
At least 1 years of proven work experience as a sales support professional.
Certified Professional Sales Person (CPSP) Certification
Customer Care Professional Certification a plus
Dental industry experience