**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **The Opportunity** This position works out of our Maidenhead location in the Core Rapid Diagnostics division. Our diagnostics business is transforming care by providing timely information to better manage health. As a Sales Service Specialist you will be responsible for handling queries from customers and salespeople, including telephoned orders, and receiving mailed and faxed orders. All while demonstrating in-depth knowledge of the SAP Symphony/ADOC system and Abbott reporting tools. **What you’ll do** + Ensure all activities comply with quality system requirements. + Monitor and achieve team goals on a quarterly basis. + Lead and participate in regular team meetings and projects. + Handle internal and external customer queries on deliveries, invoice pricing, product availability, and customer orders via phone or email. + Assist team members with complex queries, coordinating with other departments in Maidenhead, Germany, or Ireland. + Take on high-profile tasks requiring specialist knowledge, such as specific product or division order management and data analysis, and share relevant information with the team. + Understand key customer issues through visits with salespeople or engineers, becoming the main contact for high-profile customers like MSC, Blood Bank, or Priority sites. + Liaise with staff in Germany and local couriers on logistics queries, investigating issues thoroughly to prevent future errors. **Qualifications/Experience** + GCSE, or equivalent, in Maths. + Fully understand ADD ordering and UK invoicing processes. + Have experience in team projects with demonstrable influence and involvement. + Communicate effectively with peers and colleagues on business issues. + Work well in a demanding environment with a varied workload, maintaining a pleasant manner. + Possess intermediate to advanced experience with software packages, including electronic reporting tools. **WHAT WE OFFER** As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com