Company Description

ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.

Job Description

We are looking for a Sales Advisor with key responsibilities between February and mid of May 2025 (with the possibility of being extended).

As the Key holder, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. You'll support in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities:

Offering customers a high level of service through styling advice, product knowledge and store experienceOpening and closing the store and supporting the other members of the management team when requiredAnalysing selling information and working with the store management team to maximise the sales performance of your departmentLeading a team of sales assistants to achieve excellent standards of serviceOverseeing store operations Being a brand ambassador and providing the best experience for our customers

Qualifications

For the role of Key holder, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

You understand what makes a great customer experiencePrior retail or customer-facing experienceFluent in English and an understanding of the local language 

Motivation

You enjoy creating a positive work environment and leading a teamYou are results-focused & enjoy multitaskingYou enjoy developing yourself & others

Behavior

You contribute to building a well-functioning team and embrace different points of viewYou stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experienceYou support others to grow by giving constructive feedbackYou are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactionsYou take initiative and personal responsibility for achieving set tasks and providing our customers with a great experienceYou are able to prioritise efficiently and adapt to sudden changesYou communicate clearly & concisely, actively listening to other perspectivesYou see opportunities to improve everyday processes

Past Achievements                 

Experience in store operation including store opening and closing routines, processing deliveries.Proven experience in coaching and motivating the team

Additional Information

This is a temporary part-time position with a contract of 30 hours a week. Apply by uploading your CV in English as soon as possible, but no later than the 10.01.2025. Due to data policies, we only accept applications through our career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

Inclusion & Diversity 

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.