British Swim School Hudson Valley is looking for an additional Sales and Service Representative to join our growing team. We are seeking an enthusiastic, detail oriented professional to deliver exceptional customer service, ensuring all experiences are personable and memorable.
Knowledge, Skills and Ability Enthusiastic, assertive personality with strong sales and customer service skills.  Effectively communicate with customers and employees, bilingual is a plus. Disciplined to follow schedules, policies and procedures of British Swim School. Able to multi-task using phone systems and appropriate computer programs.
Roles and Responsibilities Provide a best-in-class customer service experience to new and existing customers. Meet enrollment goals through telephone calls, online chats and emails. Research and stay informed of current and upcoming events and promotions. Resolve customer issues and complaints, identify and escalate priority issues. Provide customers with product and service information.  Process payments, changes, move-ups, orders, forms and applications accurately into the system. Manage class schedules in scheduling software (JackRabbit) based on the needs of business and instructor availability.  Attend staff meetings and ongoing training, coaching and role playing as requested by the Franchise Business Owner.
Qualifications Customer service and sales experience. College Degree preferred. Compensation: $13.00 - $15.00 per hour

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.