The Renewal Representative is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to understand how to fully utilise their product and services they have with Sage. This will be achieved through a consultative approach based on the needs of the customer and aspirations for their business coupled with a customer centric approach with the end goal of maximising the value of products and services selected.