Transport is at the core of modern society. Imagine using your expertise to build the capability of others to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

 

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia (VGA) manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

 

What you will do

As the Sales and Service Learning Specialist, you will create, curate and facilitate VGA’s Sales and Service capability programs. Key to this role will be actively understanding customer needs, designing and developing initiatives, and delivering effective learning solutions that build the skills and abilities of Sales and Service individuals and teams across VGA.

 

Your responsibilities will include but not be limited to:

Needs assessment and consultation with stakeholders to assess commercial learning requirements across internal and partner teams Provide expert guidance to help stakeholders identify skill gaps and define measurable objectives Program design, development and/or curation of customized learning modules that are best practice, contemporary in their approach and incorporate adult learning methodologies Facilitate and deliver engaging, interactive sessions and workshops for sales and frontline teams, either face to face or virtually Measuring and reporting the effectiveness of learning initiatives through assessment, feedback, and performance metrics, as well as using data to refine strategies and demonstrate return on investment to clients Demonstrate commercial business knowledge (sales and service) and strong relationships within the business to integrate and align learning and development plans which achieve overall business objectives Provide expert advice on sales development, frontline learning strategies and workforce planning, ensuring solutions are future-focused and aligned with industry best practices Comfortable and confident in training facilitation and willingness to be accredited to deliver third party content Your future team

Reporting to the Manager – Capability and Development, you will work in a team of 7, alongside Competence Manager’s, Commercial Trainers and Learning Specialists. The Capability and Development team form part of the greater People and Culture team of 23, made up of HR Business Partner’s, HR Operations, Talent Acquisition, and Performance & Reward. Your role will have a home base of our Wacol Head Office, with travel (as needed) to VGA’s various dealerships around Australia.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Tertiary qualifications in Organisational Development, Vocational Education and Training, Training Design and Development or similar (or equivalent work experience) Proven experience in sales, customer service or similar, with a strong understanding of both sales processes and service excellence Expertise in instructional design, adult learning principles and facilitation A real passion for facilitation and delivery of training Strong organisational, interpersonal, commercial, technology and communication skills Demonstrated experience with accreditation frameworks and being comfortable with being accredited to deliver training as well as accrediting others to deliver. What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:   

Eligibility for an annual bonus of up to 10% of base salary Our commitment to making your workplace safe and facilitate a healthier lifestyle for our employees through work life balance Access for you and your family to free, anonymous mental health support through our EAP - Sonder Modern offices with on-site parking and café Opportunity to purchase an extra week of annual leave Countless opportunities to develop and build your career and work cross-functionally Avoid the CBD congestion with our Wacol location Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Group People & Culture, a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.