About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.

About our Team:

Join a team of professionals who leverage industry leading fraud solutions to combat fraud globally. We collaborate with sales teams to craft solutions combating fraud and identity risks, empowering our clients to maximize transactional value.

About the Role: The main responsibility of a Sales Support Assistant is to act as a liaison between Account Managers and the Internal Departments at LexisNexis, in order to allow Account Managers to focus on new opportunities. 

You will be responsible for:

With assistance from the manager and other teammates, you will be responsible for basic account setups and maintenance such as adding/deleting users and admins; account closures; and contact changes

Engage with internal and external team members to answer questions, solve issues, and develop system, process, and product knowledge.  Attends team meetings as required; works with or engages other team members on assigned tasks or projects to complete task or project

Address Sales Representatives basic questions, be comfortable with seeking input from team members and manager to answer complex questions from Sales Representatives and Internal Employees

Follow documented processes and expected to confirm with their manager any procedures they are not clear on or if they have questions about any particular documentation

Review and follow up on any pending account set ups, maintenance requests, pricing changes and product questions for timely completion

Conduct weekly meetings with Sales Reps under the supervision of manager

Qualifications:

Associate's degree preferred or equivalent experience (1 to 3 years)

Good communication skills

Ability to manage multiple sellers at the same time

Demonstrate organizational skills

Ability to learn the process of recognizing vital details

Flexibility to perform a variety of tasks in a fast-paced environment.

Working knowledge of Outlook, Microsoft Office Word and Excel and other related programs

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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