Performs Sales Support Functions
by processing sales data and generating sales reports; by utilizing the EDI (drop order system) and GP (Great Plains) systems daily; by receiving, processing, and confirming orders; by creating purchase orders, letters of credit, and sales contracts; by documenting new project inquiries from new and current clients; by conducting research activities over the telephone in order to grasp current market needs; by making quotations and sending them to the customers; by contacting customers in order to troubleshoot problems as they occur; by monitoring past due accounts, and by performing any other sales support functions as necessary.
Supports Service Staff
by effectively communicating with customers via phone, fax, and e-mail and handling questions, requests, and claims; by providing information about sales order status; by providing customer quotes; by following up on all customer calls, visits, and inquiries; by reporting customer concerns, and resolving when possible; and by troubleshooting any problems in a timely manner.
Maintains Information
by maintaining sales data; by entering sales and profit data per customer/product; by inputting new client company information in the database; by creating customer contact reports; and by documenting new project inquiries from new and current clients.