POSITION DESCRIPTION SUMMARY

A Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Sales Associate may perform tasks on the sales floor or in a support environment. This position ensures a positive customer shopping experience in a well-maintained and friendly environment. 

POSITION REQUIREMENTS: 

Demonstrate selling experience in a fast paced, service-oriented retail setting  Demonstrated ability to Greet, Sell and Thank the customer  Put the customer first at all times  Provide memorable, highly personalized customer service through needs analyses and product recommendations.  Offer customers promotional products and services  Be able to resolve customer service issues and escalate as required  Create and maintain good working relationships with fellow associates  Maintain store appearance with respect to visual merchandising, housekeeping, and maintenance standards  Efficiently and accurately conduct customer transactions on our POS  Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld  Efficiently and accurately complete any required process controls (paperwork, etc.)  Follow company policies and procedures and maintain a safe working environment  Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures 

POSITION QUALIFICATIONS: 

High school diploma or equivalency required  Minimum one year of retail or customer service experience preferred  Ability to work various shifts in a 7/365 team orientated environment  Excellent customer service skills and an ability to communicate effectively using the English language  Self-starter able to prioritize and handle various tasks simultaneously  Ability to adapt to changing priorities and unexpected situations  Proficiency required in reading, writing, and mathematics  Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements  Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holiday