Sales Associate Keyholder Requisition ID 2024-40886 Job Locations US-CA-Pleasanton Category (Portal Searching) Store Associate Overview

About PHOENIX 

 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Store Name Stoneridge Mall Responsibilities

Express is seeking a Retail Sales Associate Keyholder to join our team.  

 

The Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures. 

 

 Key Responsibilities 

Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security systemPerforms overrides at checkout as neededMaintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customersFollows company policies and procedures to ensure the safety of all our associates and customersAssists with product launch changes according to the company SOPDelivers on all aspects of the customer experience modelProcesses transactions quickly and accurately, reducing the customer’s wait timePositively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store ManagementDrives credit and loyalty member programs by explaining benefits and encouraging customers to participate.Other essential functions may occur as directed by your supervisor. 

Required Experience & Qualifications 

Education: High School or EquivalentYears of Experience: 0-2 of relevant job experience - minimum 6 monthsProficient in use of technology (iPad, registers)Meets defined availability criteria, including nights, weekends and non-business hoursMeets physical requirements

Critical Skills & Attributes

Previous retail experience preferredCustomer service skills and ability to interact with customersStrong verbal and written communication skills specifically with customers, sales leadership team and associatesDemonstrated collaborative skills and ability to work well within a team

Benefits and Compensation  

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including: 

Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads 

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. 

 

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide. 

Pay Range $16.00 - $22.45 Closing

If you would like to know more about the California Consumer Privacy Act click here.

 

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

 

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.