Company: Oak Street Health 

Title: Sales Call Center Representative
 

Role Description:

This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company.  This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.   

Check out this pamphlet for a sneak peek into the life of an outbound Sales Call Center Representative at Oak Street!

Core Responsibilities:

Make outbound telemarketing calls to prospective patients 

Make 300+ outbound calls daily and work to convert them to new patients

Understand patient needs and requirements and articulate Oak Street's unique proposition

Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing

Understand Medicare Basics and insurance

Open to constructive feedback

Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas

Other duties, as assigned

What are we looking for?

Call center outbound sales experience and/or telemarketing

Comfortable in a base + bonus salary structure

Proficient in learning new technology and communication tools

Good attendance and time management skills are critical for success in this role 

Experience working with, Salesforce.com, or similar CRM is preferred

Proficient with navigating multiple systems while speaking to prospects 

Excellent listening and communication skills

Open to constructive feedback

Ability to multitask, prioritize, and manage time effectively

Coachable and a desire to learn a new industry

High School diploma or equivalent required; undergraduate degree preferred

US work authorization

Someone who embodies being Oaky

What does being Oaky look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.

Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs. 

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, to keep patients healthy and live life to the fullest. Our innovative care model is centered in our patient's communities and focuses on the quality of care over the volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health attracts and cultivates team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health