Responsibilities Functional Responsibilities: To ensure all customer orders are processed through the system in line with KPI’s. Download MT / Distributor customer orders from the customer portal and process them in Back office system using agreed tools and steps to ensure the accuracy and efficiency of the orders Process all other types of orders received from the customers directly and/or sales team ensuring in line with the agreed KPI’s Reporting results and being able to improve any misses in a systematic approach. Monitor all sales orders daily to ensure their correctness and communicate to sales team and seek guidance on any issues as needed. Follow up with Sales teams to ensure correct customer master data in place. Regular follow up with Key account Managers to ensure proper and correct data are in place and all orders are following the agreed patterns. Address any customer enquiries, and escalate to Supervisor as needed Other Ad-Hoc reporting/tasks as directed by Supervisor People Responsibilities Develop winning relationships with the Cluster Field Sales Leadership and Sales Operations teams, ensuring highest levels of agility and support are provided Support the Cluster Sales Lead with all initiatives to improve GBS service offerings Qualifications Bachelor's degree Fluency in English is a must Degree qualified in Business / Commerce Builds robust and successful working relationships Strong written and verbal communication skills Excellent organisation and prioritisation skills Proactive, responsive and results driven Highly proficient in Microsoft Office programs