Job Description

Pay: $18 per hour

At Great Wolf the Sales and Catering Coordinator provides support to clients and Lodge sales teams to enable successful achievement of revenue, quality and repeat business targets.

Essential Duties & Responsibilities

Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entryComplete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or programEnter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systemsMonitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepanciesOrganizes and coordinates client appreciation and in-house lodge eventsProvide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departureAttends pre and post conference meetings as neededHandles all in-suite VIP packages and amenities as neededMaintain Posting Master (PM) account ledger by keeping track of all open PM accountsAssists Sales Team with any special projects.

Basic Qualifications & Skills

Associates degree in hotel/hospitality or related field or equivalent experience/education combinationDemonstrated proficiency in Microsoft Office SuiteSuccessful completion of criminal background check and drug screenProfessional communication skills both verbal and written

Desired Qualifications & Traits

Previous Sales ExperienceOPERA system experiencePrevious resort/hospitality experienceSignificant customer service experienceStrong problem solving and organizational skillsAttention to detail and ability to exceed quality standardsEnthusiastic and positive energyMulti-tasking ability

Physical Requirements

Able to lift up to 20lbsAble to bend, stretch, and twistAble to stand or sit for long periods of time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)