What will I be doing?

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As a Sales & Group Rooms Coordinator, at the Juniper Cupertino Hotel, you will be responsible for, but not limited to, the following responsibilities:

\n\nResponsible for initiating reservations for group attendees and for Airline crew, preparing rooming lists, revising existing reservations, building group blocks in the PMS and R&I.  Communicating to external customers any communication deemed necessary by the event service managers. \nData entry using Delphi FDC, Microsoft Word, Excel, R&I, Passkey, OnQ PMS\nResponsible for processing commissions, rebates, comp rooms earned, complete pick up and ensure billing is complete, including securing credit card from customers and entering into PMS.\nInitiating and copying and distributing of internal/external letters, forms, bookings, contracts, resumes, reports, room lists, schedules, key packets and mail as needed.   \nAnswer telephone and assist internal and external guests with requests.\n\n

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

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\n\nAttends departmental meetings and other scheduled meetings to support business operations, such as group pick up meeting, weekly operations meeting, stand up meetings, and sales meetings.\nKeep work area clean and organized.\nAssist with special projects assigned by management.\nPerforms other duties and responsibilities as assigned or required by management.\nMaintain a good working relationship with other departments, employees, and guests.\n\n\n

 

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What are we looking for?

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EDUCATION

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High School Diploma or equivalent required.  4-year college degree preferred.

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EXPERIENCE

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Requires a minimum of two years of experience in guest contact areas of the hospitality industry.  Hotel experience preferred.  Must have one-year previous experience as administrative assistant, in related field preferred.

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OnQ PMS, Front Desk, Reservations, Delphi, R&I experience preferred.

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SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

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The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

\n\nAbility to handle multiple customer and operational demands with a high degree of professionalism, operation often with time sensitive deadlines.\nAbility to use time management skills to complete tasks timely meeting required deadlines.\nInterpersonal skills to provide overall guest satisfaction for internal/external guests.\nAbility to work under pressure and deal with stressful situations during busy periods.\nSkilled with use of multi-line telephones and with voice mail\nProficiency in the use and operation of computer systems: Word, excel, PowerPoint and other systems (Outlook, OnQ and other relevant programs)\nKnowledge of alphabetical filing systems\nExcellent communication skills to include ability to read, write, and speak English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials. \n\n

 

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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*The hourly range for this role is $23-$25/hr. and is based on applicable and specialized experience and location.