Role purpose To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. Key accountabilities • Deliver excellence in customer service • Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc • Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram • Understand features and benefits of all Travelex product lines • Use every opportunity to upsell and cross-sell • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale • Adhere to promotional marketing offers • Manage till stocks • Achieve individual KPIs / targets • Fully investigate overs and shorts (differences) and report • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements • Ensure compliance to legal and corporate requirements • Maintain high standards of housekeeping and presentation of stores • Contribute to the success of the team • Complete training within required timelines • Any other reasonable instructions as required by the business Role-specific experience and skills • Retail, cash handling and/or banking experience • Good customer service skills • Good numerical ability • Good knowledge of product, services and procedures • Demonstrated experience working with computer systems • Ability to work independently as well as in a team environment • Ability to handle routine activities with attention to accuracy and detail • Flexibility to work different shifts and locations as required • English language skills General experience and personal qualities • Self-aware, open-minded with a high degree of personal and professional integrity • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs • The ability to analyse issues and solve problems • Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex