Sales Coordinator, Key Accounts
Four Hands
Sales Coordinator, Key Accounts
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.
We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.\n
As a Sales Coordinator for our Key Account Sales team, you'll generate and present actionable sales reports. You'll foster collaboration to streamline processes and improve the overall customer experience. Using your strong organizational skills, you'll ensure the accuracy of our product data and present any findings to the appropriate stakeholders. If you enjoy working in a fast-paced environment and are passionate about delivering exceptional results, we invited you to join our team at Four Hands!
In This Role\nGenerate and present ad-hoc reports to our Account Executives to drive key sales initiatives with actionable insights \nFoster effective communication and collaboration across Sales, Logistics, Warehouse, Art Studio, and other departments to streamline processes and enhance efficiency \nDeliver exceptional customer service by proactively identifying and resolving issues quickly and effectively \nRegularly engage with customers and Account Executives to analyze feedback, address service needs, and implement effective solutions \nElevate our customer service experience by resolving issues in a timely manner, identifying trends, evaluating processes, and driving continuous improvement \nOptimize customer operational performance by providing essential resources and technical advice \nCollect and report key project metrics, including asset completion, to ensure transparency and accountability \nCollaborate cross-functionally to build maintain accurate product data on ecommerce sites \nBuild and maintain strong relationships across all departments, ensuring exceptional service for both internal and external stakeholder \nOther duties as assigned by Management\nUphold our Core Values and be a valuable member of the Four Hands team: \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey\n\n\n
The Ideal Person\n1+ years of experience in B2B customer facing or customer support role \nBachelor's Degree preferred\nProficiency in Microsoft Excel (Vlookup and pivot table experience) \nExperience with full Microsoft and Google suite of programs \nAdvanced organizational skills and the ability to multitask effectively in a fast-paced environment \nA friendly and collaborative demeanor, with the ability to work well in a team environment \nStrong decision-making skills and the ability to work independently \nAbility to work in an international environment with diverse teams and customers \nActive and engaged listener, with the ability to clearly and concisely communicate with various audiences \n
Department: Sales
Employment Type: Full Time
Location: Austin, Texas
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.
We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.\n
As a Sales Coordinator for our Key Account Sales team, you'll generate and present actionable sales reports. You'll foster collaboration to streamline processes and improve the overall customer experience. Using your strong organizational skills, you'll ensure the accuracy of our product data and present any findings to the appropriate stakeholders. If you enjoy working in a fast-paced environment and are passionate about delivering exceptional results, we invited you to join our team at Four Hands!
In This Role\nGenerate and present ad-hoc reports to our Account Executives to drive key sales initiatives with actionable insights \nFoster effective communication and collaboration across Sales, Logistics, Warehouse, Art Studio, and other departments to streamline processes and enhance efficiency \nDeliver exceptional customer service by proactively identifying and resolving issues quickly and effectively \nRegularly engage with customers and Account Executives to analyze feedback, address service needs, and implement effective solutions \nElevate our customer service experience by resolving issues in a timely manner, identifying trends, evaluating processes, and driving continuous improvement \nOptimize customer operational performance by providing essential resources and technical advice \nCollect and report key project metrics, including asset completion, to ensure transparency and accountability \nCollaborate cross-functionally to build maintain accurate product data on ecommerce sites \nBuild and maintain strong relationships across all departments, ensuring exceptional service for both internal and external stakeholder \nOther duties as assigned by Management\nUphold our Core Values and be a valuable member of the Four Hands team: \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey\n\n\n
The Ideal Person\n1+ years of experience in B2B customer facing or customer support role \nBachelor's Degree preferred\nProficiency in Microsoft Excel (Vlookup and pivot table experience) \nExperience with full Microsoft and Google suite of programs \nAdvanced organizational skills and the ability to multitask effectively in a fast-paced environment \nA friendly and collaborative demeanor, with the ability to work well in a team environment \nStrong decision-making skills and the ability to work independently \nAbility to work in an international environment with diverse teams and customers \nActive and engaged listener, with the ability to clearly and concisely communicate with various audiences \n
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