View all jobsSales CoordinatorRichmond Hill, ON · Customer ServiceApply NowPre and post-sale customer interaction The sales coordinator performs administrative tasks to support both the sales and client service teams to ensure customer satisfaction Working collaboratively with various departments (Sales, Client Service, Product Design/Engineering, Purchasing, Production, Shipping and Accounting) and providing a single point of contact and support for all matters relating to projects. Providing leadership, strategic influence and execution support for all active projects with a goal of meeting or exceeding overall project objectives. Oversee large orders – working with Client Service Reps and Sales team to ensure all details are correct and the order meets the customer timelines Working with the Shipping Team, Customer and Install teams to coordinate installations when required Assisting the Sales team to QC units for samples or large/important orders prior to shipping Quoting Working knowledge of Amico’s operations, functions and processes to prepare quotations confirming that all information is provided to meet the needs of the customer. Working with our Product Designers/Engineers to design detailed drawings as well as exploring new design options to meet customer specifications Working with the Purchasing and Shipping teams to obtain costing on products and freight services Providing sales/customers with quotations that outline their product requirements while ensuring the quotes meet the company’s pricing/margin expectations Understanding material requirements and production lead times will be critical to ensure design intent and project timelines are met.
RGA/complaints process Handling customers feedback regarding product issues relating to function/warranty and/or freight issues/damages Enter customer complaints to complaint log Issue return/replacement orders if required Communicate and work with the RGA Coordinator to resolve any customer issues Working with Installers/Furniture Medics when required for replacements Samples Assisting the Sales team in planning and executing sample units for both customers and tradeshows Coordinating with the Shipping team to arrange for transportation of samples to and from customer locations Ensuring sample inventory is maintained and any required repairs are completed for damaged units Coordinating with the Sales and Marketing teams for any additional requirements at tradeshows or for Amico Live presentations Administrative duties Follow up on daily/weekly reports Maintain filing Any additional duties assigned by supervisor or manager Core Competencies: Excellent written and verbal communication, interpersonal skills and the ability to effectively interact with a variety of individuals and functions throughout the company Computer Proficiency with MS Office Applications Ability to read simple CAD drawings Must be logical and have a strong attention to detail The ability to multitask and quickly switch focus if needed Strong analytical, organizational, and time management skills Must be able to think outside the box in order to come up with solutions Ability to manage relationships with customers, distributors and co-workers to ensure customer satisfaction Experience/Education: Highschool Diploma Secondary education (specifically in business/administration) is an asset Experience with SAP is an asset Previous experience in providing support to a sales team is an asset An understanding of sales principles and customer service practices is an asset