Sales Coordinator - on-site

 

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

 

In this role, you will be responsible for the administrative management of the PreSales & Sales team and support in handover to post-sales. 

What you’ll be doing: 

Monitor delivery times for products (POS Pro/Lite, Card Readers, Kiosks), inform the PreSales/Sales France team, and redirect customer support requests as needed Identify and flag customers requiring special support to the CSM team, ensuring seamless assistance for non-tech-savvy users Work with the RevOps team to align Salesforce dashboards and reports with the PreSales/Sales team’s needs, ensuring accurate data tracking Verify that signed-up customers complete the account creation process, ensuring a smooth transition to the CSM team for onboarding. Manage customer disputes and provide feedback to the PreSales/Sales team to refine pitches and enhance the overall customer experience, including promoting the SumUp Ambassador program.

You’ll be great for this role if you have: 

Excellent communication and organizational skills Experience in a call based environment Experience using Salesforce a plus  Ability to work effectively in a team  Experience working with multiple stakeholders on internal processes (pre-sales and post-sales) Knowledge of sales processes and order management

Why join us: