Welcome page Returning Candidate? Log back in! Sales & Customer Service Associate Job Locations US-MI-Northville Job ID 2023-199623 Category Sales Customer Service and Support Location : Address 17111 Haggerty Road Location : Postal Code 48167 Overview

Where Better Careers Begin!
Massage Envy Northville: 17909 Haggerty Rd, Northville MI 48168

Do you have a passion for helping others? At the Massage Envy Northville franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

A healthy compensation plan at Northville with base pay of $14/hour plus bonuses and commissionsBenefits that help you take care of you including healthcare, matching 401(k), and paid time off. Employee referral bonus programEmployee Assistance ProgramA flexible schedule for a better work/life balanceIn-depth product and service trainingA free massage, skincare or stretch service each month45% off all products

Qualified Candidates:

Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)Are critical thinkers with excellent math and computer skills and the ability to multitaskHave great people skills and can establish positive relationships with guestsAre supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

Provide outstanding customer service and help everyone feel valued and understoodPromote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendationsSupport clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questionsHelp grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

Trained leadership that is invested in YOUR successAward programs (like Sales Associate of the Year)A caring community that strives to celebrate individuality and share knowledge

 

What We'll Accomplish Togther:

 

 

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

 

Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.Driving member retention through outreach via phone and email to current members.Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

 

What it Takes to Succeed:

 

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

 

Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.Great teammates who can work well with others in a fun and fast-paced environment.
Supporters of total body care with a general knowledge of massage and skin care services.

 

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

 

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

 

 

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

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