Summary:

The Boost Sales Development Program is a pathway to becoming a customer focused Loan Advisor and sales professional within the Call Center department. Employees will provide high quality service by assisting potential and current customers in selecting the best mortgage options and taking ownership to resolve problems and meet customer needs upon successfully obtaining the necessary state mortgage originator licenses. All candidates will go through the intensive 12-month Boost Sales Development Program (on the job training) to obtain the necessary state mortgage originator licenses and be trained in the role. This role will require flexible scheduling (weekends and late nights).

Essential Job Duties and Responsibilities:

Successfully completing the three training levels within the program including passing the SAFE Exam, obtaining the required state mortgage originator licenses, and all other training courses and activities.

Perform a high volume of inbound and outbound phone calls within a call center environment.

Understands and complies with requirements of applicable federal and state laws and regulations. Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately.

Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers with information quickly and accurately.

Builds relationships with both internal and external customers.

Exhibits professionalism and takes pride in work when dealing with the customers.

Proactively respond to customer inquiries or complaints while providing outstanding customer service and follow-up.

Comply with all company policies and procedures.

Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports and has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

High School Diploma, some college coursework, associate degree, or equivalent experience.

2 – 8 years’ related experience and/or training; or equivalent combination of education and experience.

Self-starter, goal-oriented sales professional who is focused on providing the highest level of customer service.

Strong interpersonal and communication skills, both verbal and written.

Demonstrated motivation, resilience, and self-initiative.

Ability to manage multiple projects concurrently while meeting deadlines.

Proven problem-solving abilities and consultative sales skills.

Proficiency in time management and organizational skills.

Independent, results-oriented mindset with a commitment to excellence.

A genuine interest in pursuing a career in sales within the mortgage industry.

Eligibility to work in the United States without the need for sponsorship.

Additional Information:

This is a hybrid position requiring candidates to be within a commutable distance to the assigned location.

Applicants for this position should be prepared to travel approximately once per month, often requiring overnight stays.

Please note that we are only able to consider U.S. citizens or individuals with legal authorization to work in the United States for this role. Foreign nationals requiring sponsorship are not eligible.

Licensing/Certification/Registration:

Candidates must pass the NMLS S.A.F.E. exam during this program.

Work Complexity:

Problems and issues faced are general but require analysis of FFOC’s  policies and procedures, as well as external best practices and regulations, to assess and resolve.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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