Posting closes: December 30th, 2024. 4 pm/mst

Salary: $87,841 to $109,802 (based on experience)

Additional Information: Hybrid - The successful candidates can be located anywhere in Alberta; this job can be done remotely with occasional travel to Edmonton required. Frequent travel to branches is also necessary.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.  

We are looking for a Sales Effectiveness Manager to join our Omni Channel team!

Reporting to the Director of Sales you are responsible for participating in the development and implementation of a standardized coaching framework that will deliver on our growth objectives while balancing our commitment to Servus Member Experience excellence. As a Sales Effectiveness Manager, you contribute to the growth of Servus by training and coaching meaningful sales management practices to our Retail Branches, Wealth and Business Banking teams with the objective of supporting individual performance and influencing positive sales outcomes. As an expert in sales effectiveness, you possess exceptional business development skills, sales management practices, and retention skills and use this expertise to influence employee behaviors, activities, and results, enabling the achievement of sustainable profitable growth.

More specifically, the scope of your responsibilities will include but are not limited to:

Coach and Influence: Develop and coach Retail, Wealth, and Business Banking managers and employees on standardized sales management routines focused on sales, service, and retention activities. Collaborate on Sales Campaigns: Partner with Product groups and/or Marketing to develop and deliver sales campaigns that drive results and enhance team performance. Cross-Functional Support: Work with HR, Learning & Development, and Leadership Development to create tools, programs, and processes that elevate member service at all touchpoints. Process Improvement: Build relationships across departments to innovate and implement process and procedure improvements supporting sales and service functions. Advocate for Sales Teams: Represent sales-focused employees with senior leaders, addressing gaps, quick wins, and needs to support their success. Training and Development: Lead the design, implementation, and delivery of sales training programs for all business lines to ensure alignment with organizational and employee goals. Expertise in Tools and Incentives: Demonstrate expertise in corporate incentive programs, scorecards, and financial products to drive effective coaching and training. Research and Strategic Leadership: Analyze and recommend best practices in coaching and sales leadership to support the success of corporate launches and initiatives