The Sales Engagement Coordinator plays a vital role in supporting the daily operations of the organization’s sales initiatives, focusing on driving sales performance. This position supports and coordinates key sales programs, including the online learning system, mystery shopping, sales leadership development programs, the onboarding of new team members, sales awards and rewards, lead scoring and the Salesforce CRM projects.

Experience is Everything:

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. 

The Role: 

Develop and distribute communications to sales teams and leaders, maintaining accurate personnel listings and distribution lists. Manage and organize document storage, ensuring that all relevant sales and training documents are current and accessible.  Develop and distribute the monthly sales and marketing newsletter to keep teams informed of key initiatives, updates and successes.  Serve as the administrator for the online learning system, managing user access, conducting content audits, generating reporting and the developing new training materials.  Coordinate the onboarding process for new team members, ensuring a seamless integration into the sales organization. Provide support to the SMART peer training program, including managing membership, billing, documentation and communication.  Assist with the sales award and reward programs by tracking performance data, managing the distribution of awards and supporting the coordination of reward trips and other incentive programs.  Provide project coordination and support for the sales leadership development program, including scheduling, coordinating training classes, managing training materials, organizing documentation, managing communication and facilitating next steps.    Coordinate and support the mystery shopping program, including scheduling, vendor management, managing the results database and facilitating effective communication with customers and stakeholders.  Provide support to the lead scoring project by facilitating training for new personnel and new communities and managing other special projects.  Support call center initiatives, including managing customer lists, coordinating training, handling vendor management and serving as the liaison between end-users and the vendor. Provide ongoing support to Salesforce CRM projects, assisting with communication, document management and project coordination.  Use Jira to track and manage all sales-related projects, acting as the department’s Jira expert and ensuring all initiatives are progressing as planned. Provide logistical and administrative support to the bi-annual sales conference. Other projects as assigned.  Provide backup support to the Sales Administrative Specialist. 

Experience:

Bachelor’s degree in marketing, sales, business or related field, or equivalent experience required.  Minimum of 2 -4 years related experience required.

Knowledge & Skills:

Excellent verbal and written communication skills required.  Strong time management, organizational skills, and attention to detail required.  Advanced proficiency in Microsoft Teams, Power Point, Excel, Word and Canva. Experience with CRM systems and project management tools is preferred. Well-rounded understanding of the sales process, particularly in the context of the senior living industry preferred Strong customer service and hospitality focus.  Proactive, takes initiative and works well with minimal supervision.

Why LCS

Industry leader. The Nation’s third-largest senior living operator ranked number one in customer satisfaction among senior living communities. 

 

Inclusive and collaborative culture. We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee. 

 

Top Workplace USA: LCS has earned the Top Workplaces USA award for several consecutive years and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.

 

Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

 

Competitive pay, great benefits and vacation time.  We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

 

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

 

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

 

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

 

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty, and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

 

Travel Frequency: 0-10%

Estimated Salary Range: $59,000 - $70,000

 

The actual title and salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

 

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER