Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Sales Engineer II - CB - CCI

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $90,200.00 - $135,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $27,675.00.

Job Description

The Cox Business Sales Engineer II consults with and supports the sales team providing pre-sales support for managed services solutions in a cloud hosting environment. Cox Business provides Connectivity, Managed Services, Cloud Services, and Connected Community solutions to prospective and existing customers. As a Sales Engineer II, you will be responsible for providing advanced product knowledge during the consultative solution-selling process by identifying and understanding the customers' needs and proposing appropriate solutions. There are additional responsibilities to lead technical aspects of solution implementations with other sales team members, to communicate with Network Operations/Commercial Engineering on said implementations, and to advise Product Management teams on new product opportunities. 

  

The Sales Engineer II will partner with the sales makers to develop and maintain consultative, long-term relationships with our customers. These relationships will be at multiple levels within each organization to address current and future business needs with Cox Business technology solutions. Meeting with customers to review their accounts, maintain in-depth knowledge of their business, and advise them on all aspects of evolving technologies that could address their business problems will also be key responsibilities of this position. The Sales Engineer II will coach and provide guidance to the Sales Engineer I for upskilling and advanced product knowledge.

Primary Responsibilities and Essential Functions 

 

Meets with prospective and existing customers and with other members of the sales team to collect and analyze information required to assess customers’ technology needs in detail.  

Partners with the Sales team, interfaces with customers and vendors to develop Cox Business proposals, gathering associated technical specifications, as needed to ensure their integrity. 

Assess how Cox Business technical solutions can integrate to meet the customer’s technology needs. Partners with Network Operations and Engineering to ensure that designed technology solution will meet customer needs and to ensure network availability/serviceability before orders are finalized.  

Technical advisor role in product development teams to ensure the sales team's understanding of new products and to provide advanced technical feedback to the product development team, as appropriate.  

Develops and delivers technical presentations to internal/external groups as needed. 

Partner with the sales organization as the technical subject matter expert. Partnering will include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox Business’ proposed solution is the right one, and negotiating technical aspects of the proposal, as needed.  

Attend vendor meetings and perform site surveys, as required.  

Coordinates internal technical resources necessary to develop sales proposals and sales presentations on complex, high-end solutions. 

Provides advanced technical guidance to customers, other members of the Sales team, and Project Managers to coordinate Cox Business solution implementations and migrations to ensure a smooth and consistent customer installation experience.  

Document customer’s voice and data network, as required. 

Attends industry-related training to increase knowledge of Cox Business and competitor technology solutions, consultation, negotiation, and sales skills; attending strategic and/or development meetings with sales teams.  

Partners with members of the Sales and Sales Support team to develop Cox Business proposals and associated technical specifications, and respond to RFPs (request for proposals), as needed to ensure their technical integrity. 

 

QUALIFICATIONS 

 

Minimum 

 

BS/BA degree in a related discipline with 2 years of experience in a related field, or 4 years technology solutions experience or exposure 

Microsoft Office Proficiency- Excel, Visio, Word, PowerPoint 

Proficient in building relationships, adaptability, written communication, in-person and virtual presentation skills, continuous personal development, customer satisfaction, and consultative selling. 

Business, Technical, Financial and Sales acumen. 

Valid driver’s license, safe driving record, reliable transportation 

 

Preferred  

 

3 years telecommunications (telephony, data, and video) experience 

Salesforce CRM experience highly desired 

Prefer certification completion of Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) programs or the equivalent 

Certifications in Cloud/Managed Technology (DaaS, IaaS, Virtualization) 

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.