Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Overall Objectives
We are looking for talents to grow with our Portfolio Management team. This is a great opportunity to get your foot in the door and be part of the team in building the merchant experience. We offer competitive offer, medical benefits, and a great environment for career. Our company is continuing to grow and with the strive to maintain a working environment that encourages open communication together with a fun, dynamic and performance driven culture. This position’s main responsibility is to implement initiatives to drive incremental revenue from the existing SME merchant. The Salesperson is required to communicate with merchant on a day-to-day basis to identify new business opportunities, as well as provide effective and timely solution to merchant enquiries.
 

Areas of Responsibilities

Handle and resolve day-to-day sales enquiries and complaints from existing merchants via phone, email and live chat

Make warm calls with existing merchants on a daily basis for customer retention, attrition prevention, and services/ products upselling

Assist in formulating segment strategies and implementing varies program / offers to build merchants&portfolio and enhance customer loyalty

Coordinate with cross-functional departments to provide quality onboarding and after-sales services

Responsible for inbound and outbound calls in a timely and professional manner

Maintain excellent relationships with merchants

Meet the assigned KPIs and revenue targets and execute new initiatives to generate incremental revenue

Requirements

Higher Diploma/ Degree holder or above

1-3 years experience in sales and service support

Experience in card acquiring and banking industry will be an advantage but not a must

Customer oriented, excellent team players with good servicing attitude and communication skills

Positive, self-motivating mindset and attitude, detail oriented, committed and enthusiastic, capable to work under pressure and multitasking

Has an inspiration to develop career path in the sales field

Fluent in Cantonese and English, Putonghua is an advantage

Hands on experience of Microsoft Windows software, such as Excel, is required

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.