Job Title 

Sales Executive - Brazil

Job Description

Support Country Manager in account management of selected accounts to support the market strategy.   Sell KIL products (including Alpadia) through answering inbound calls and making outbound calls to follow up on enquiries and quotes.  Manage the Brazil leads pipeline to best maximize conversion rates.

Key Responsibilities

Selling products through answering inbound calls and making outbound calls to follow up on enquiries and quotes in both English and PortugueseContacting every lead to maximize sales opportunities and progressing each lead to ensure upsell and cross sell opportunities through phone and email.Building strong customer rapport through a high quality of written and oral communications and by demonstrating excellent product knowledgeOverseeing distribution of leads/ enquiries to selected agency accounts and thorough follow up on referred studentsTo work closely with selected agency accounts to maintain, strengthen and develop relationships.Be the first point of contract for selected agency accounts and helping on daily basis to quickly answer enquiries and quotes requests, follow up on requests and working closely with admissions teams to resolve any possible complaintsAttendance of student fairs and other events as required by Country Manager to best support country sales and marketing planCompleting all required administration and recording of sales through CRM system and other business systemsBuilding strong relationships with team members and providing flexible and prompt support at all timesThe relevant Country Manager will define additional responsibilities and key measurement criteria

Skills

Have experience selling in both Portuguese/English in a tele sales roleDemonstrate ability to build rapport, handle objections and close salesExperience working in an office admin and relationship management roleExcellent communication skills with both oral and written fluency in English and PortugueseAbility to negotiate and overcome objectionsCompetent computer skills, Excel, Word and PowerPointGood organizational skillsAbility to work on own initiative and as part of a teamAbility to work under pressure and to tight deadlines when requiredAttention to detail and accuracySalesforce experience would be an advantage

Attributes

Excellent team player, contributes ideas for the success of the teamQuick learner, quick to pick up and apply knowledgeTenacious and resilient, can quickly bounce back from setbacks, keeps positive and maintains focus on the end goalAdaptable and flexible, can cope well with changeEfficient and organizedTrustworthy, dependable, and reliableFlexible approach to working, including shift work.

Customer Care

Builds rapport quickly, friendly, and with a professional telephone mannerProvides solutions based on identification and understanding of customer needsRight first time; provides the right solution at first point of contactTakes ownership and accountability through to resolution.

Culture

Contributes to a success culture within the team that is recognized in the industry as leading the way in customer service excellenceActively puts forward ideas and recommendations to continuously improve the customer experience or business performancePassionate about Kaplan international productsDisplays a positive, can-do attitude

The ideal candidate will display most, or all, of the following skills and attributes

Bachelor's Degree or equivalent, preferably from a Portuguese-speaking country or acceptable experience in lieu of education: two years of experience for every year of formal education requiredNative fluency in Portuguese, and second language fluency in English, both oral and writtenBe “Results Oriented” and display a track record of delivering against aggressive targetsPrevious experience in field sales, cold calling and dealing with clients directly (presentations, product knowledge) would be highly valuableAbility to pitch business to customers with confidence, and experience in complex contract negotiations. The ideal candidate should be able to influence a wide range of organizations at the most senior level

Physical Requirements

SittingStandingWalkingClimbingLifting up to 50+ poundsPullingPushingCarryingGraspingReachingBendingVisual Acuity - Color DeterminationSpeakingListening

Location

Bogotá, COL

Employee Type

Employee

Job Functional Area 

Sales

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.