About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: • Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Mississauga location in the Diabetes Care Division. In ADC, we’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology. What You’ll Do • Act as SME on the Sales CRM system, support training of Sales team members and implementation of new processes in the CRM system; • Work on projects related to improving systems and processes that contribute to the improved performance and efficiency of the field team to shorten the sales cycle and increase sales.; • Support the Sales team requests to update CRM database (Veeva/SFDC), maintain data integrity by acting a gatekeeper and validating changes with third party databases; • Process all data load requests on time into SFDC from any data source; • Assist with the development and running of unit tests, end-to-end flow tests, and cross-browser testing for new implementations or features; • Provide regular analysis of CRM platform usage; • Producing monthly KPIs dashboard and provide insights on the drivers of KPI gaps; • Support analysis of KPI gaps for monthly commercial and demand review meetings (CDR/CMR); • Establish correlations between sales performance and activity to support the identification of best practices or gaps, and support sales team with reports needed for Action Plans; • Drive the enhancement of KPIs Dashboard reports for Sales Leadership and DMs. Provide insights that will help the organization to make timely and effective commercial decisions; • Collaborate with other teams (Sales/Marketing) and outside vendors (IQVIA) to export, import, and analyze data to/from the CRM system to enable the organization to make timely and effective commercial decisions; • Support sales and marketing team to maintain compliant sample management and audit process; • Support sample audit cycles and provide all required information requested by auditors from CRM systems. Required Qualifications • Bachelor’s degree; • 1-3 years of experience in a similar role; • Prior experience with other Data analytical tools (Power BI, IMS, QlikView, Microsoft Dynamics, Google Data Studio); • Strong understanding of CRM platform, with the ability to build custom reports, formula fields, dashboards, custom views, and other content of intermediate complexity; • Previous success at creating and executing a technology-driven analytical tool transformation; • Able to work within a team to address data insights, SWOT, business opportunities, and process productivity enhancements. Preferred Qualifications • Power BI experience; • Previous experience in a pharmaceutical company; • Experience working in a regulated industry. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com