Job Description

What will I be doing?  

As a business partner to the Sales & Marketing leadership with strong focus on inventory management and tour wave optimization. Responsible for accuracy and consistency of information, improving operational performance, and working with other departments to ensure the Company’s goals are achieved. Assists Business Operations team to process AP and month end goals as vital.

Oversee Sales & Marketing Administration including Front Desk, Gifting and Client Relations Serve as liaison between Corporate, Resort Operations and external vendors/service providers Monitor all contract exceptions from Underwriting Guidelines and the Interest Grid and responsible for submitting monthly contract exception reports Have a clear understanding of all Sales and Marketing-related Company and local guidelines, policies, and procedures that are used for the operation of the Distribution Center (DC) Responsible for monitoring cancellations, suspense aging and pender reports; actively coordinate with Client Relations and Corporate Contracts to resolve any issues in a timely and efficient manner. Monitors all tour information and ensures that daily openings and closings are completed in an accurate and timely manner Ensure Guest Services policies and procedures are implemented and enforced Supervise and keep track of the level of premiums and order premiums as necessary Ensure the all spending and costs are within guidelines Submit invoices to Accounts Payable for processing and researches any payable-related issues. Deliver a high quality of internal and external guest service Heavily utilize Excel and other proprietary systems for data entry, tracking and reporting. Carry out any reasonable request by management of which the employee is capable of performing. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Excellent customer service skills Proficient in Windows and MS Office Strong attention to detail Excellent verbal and written communication skills to effectively communicate within and across Excellent time management and self-motivation skills Management and enhancement of detail oriented procedures and processes Ability to set priorities, multi-task and handle multiple requests is required Organized and disciplined with professional appearance and demeanor Management of staff, and establishing solid practices. Ability to get results