The Sales Manager is responsible for coordinating and overseeing all hotel sales and marketing efforts, including group and individual travel, with a focus on extended stay (5 nights or longer) business. In addition, develop new markets and nurture existing accounts to result in additional extended stay room nights and overall revenue.
Market Area: Newark-Fremont and convenience zone.
Market Segments: Corporate, Corporate BT Accounts, Government, Leisure, SMERF, Special Projects, Top Accounts, Tour and Travel, Training and Wedding.
Work Experience
As a Sales Manager, your responsibilities will include meeting weekly quotas for telemarketing and outside sales calls, prospecting local businesses, assessing target accounts, qualifying leads, selling group rooms, promoting hotel services, and conducting tours for prospective clients. You will also be required to review sales contracts, complete sales reports, maintain client records, implement sales plans, and ensure a safe environment for guests and associates. Developing relationships with associates, community members, and guests, resolving guest issues, and participating in associate events are also key aspects of the role. Additionally, maintaining confidentiality, possessing strong communication skills, and being able to adapt to change are essential qualifications for this full-time position.
QUALIFICATIONS:
EDUCATION
A.A., B.S, M.S/M.A. Degrees or Certifications in Business Management, Sales, Marketing, Catering or Hospitality
preferred.
WORK EXPERIENCE
Minimum of 2 years of sales experience in a hotel or similar hospitality business.
Knowledge:
Know basic accounting such as addition, subtraction, division in order to calculate sales volumes, percentages,
discounts etc.
Understand hotel function, know guest/group profiles, and know business demand in the area and local hotel
competitors.
Possess computer knowledge beyond basics, typing, composing e-mails, use of Microsoft Office (Word, Excel
and Power Point) and Adobe.
Skills
Strong business communication skills both verbal and written in English.
Strong presentation skills in front of individual, small or large groups.
Have the skill to manage multiple projects and tasks at a time, maintain focus and structure, and know how to
prioritize.
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate
satisfaction.
Abilities
Able to immediately engage and connect with guests and associates, smile often, establish relationships to
develop loyalty and achieve both associate and guest satisfaction goals.
Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
Ability to keep hotel sensitive information confidential such as guest/group information, hotel financial
information etc.
Ability to learn new software and computer systems.
Ability to easily adapt to constant change, handle pressure and remain composed and focused.
PHYSICAL REQUIREMENTS
Sit and or move for prolonged periods of time up to 8+ hours.
Ability to walk around the hotel, up and down stairs, stoop, kneel, push/pull and lift as necessary up to 10 lbs.
PREFFERED QUALIFICATIONS
Knowledge of Delphi sales database systems.
Benefits
Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The Homewood Suites by Hilton Newark-Fremont is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, competitive, and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Hilton brand, we pursue excellence in everything we do!
We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an outgoing, creative, and talented Sales Manager to join our family! The Sales Manager is an integral part of our leadership team at the property and works side by side with the General Manager, Dual Director of Sales, and associates on a day to day basis to anticipate and meet guest’s needs. We are looking for someone who will help us develop new ideas and ways to improve revenue and associate and guest satisfaction scores. The Sales Manager will coordinate and oversee the hotel sales efforts, including group and individual travel. In addition, develop new markets and nurture existing accounts to result in additional room nights and overall revenue. If this position and The Homewood Suites by Hilton Newark-Fremont (PHM) sound like the family, you want to be a part of please submit your resume for consideration. We look forward to learning more about you!
Learn more about our company at www.phmhotels.com.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.