We offer FREE parking, FREE  staff meal, competetive Paid Time Off, paid Holidays, an amazing benefits package including generous employer medical & dental contribution, paid life insurance,  vision & much more!   We also offer Marriott discounts Worldwide!  Salary is dependent on experience in industry.

JOB OVERVIEW:  Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

REPORTS TO:       Hotel Manager

ESSENTIAL JOB FUNCTIONS:

 

Move throughout property to conduct site inspections.  Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.

 

Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.  Coordinate various departments' participation in servicing account

 

Prepare proposals & contracts

 

Develop and conduct persuasive verbal sales presentations to prospective clients.

 

Travel locally to conduct outside calls, promote the hotel and review competition.

 

Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.

 

Represent hotel at trade shows.  Set up exhibits which may involve bending, stooping, lifting and reaching overhead.

 

Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.

 

Develop and maintain relationships with key clients in order to produce groups and convention business, to include room sales, food and beverage sales, catering/banquet services.

 

Attend on site and off site sales blitzes & hotel tours. 

 

Attend outside networking functions such as luncheons, chamber events, or other community/business based networking receptions

 

Soliciting new accounts to meet and exceed revenue goals.

 

Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

 

Communicate both verbally and in writing to provide clear direction to staff.

 

Comply with attendance rules and be available to work on a regular basis.

 

Perform any other job related duties as assigned.

 

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.       Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Knowledge of a hotel structure and how all departments interact.  Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.  Ability to move throughout the hotel to conduct site inspections. 

 

PERFORMANCE STANDARDS

 

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

We are an equal opportunity employer