**Additional Information** **Job Number** 25027856 **Job Category** Sales & Marketing **Location** W London, 10 Wardour Street, London, England, United Kingdom, W1D 6QFVIEW ON MAP (https://www.google.com/maps?q=W%20London%2C%2010%20Wardour%20Street%2C%20London%2C%20England%2C%20United%20Kingdom%2C%20W1D%206QF) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Join our vibrant commercial team at W London as our Sales Manager!** Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. **W London - why anywhere else?** + **Meals** - Tasty and Varied Complimentary Meals in our Green Room canteen. + **Accommodation Service Charge -** Paid each month! + **Bonus Plan -** Eligible for our sales bonus programme + **Learning and Growing -** Access to the best digital and classroom based training resources and cross exposure opportunities + **Apprenticeships -** Opportunities to undertake an apprenticeship to support your development in your role. + **Holiday -** 23 days of holiday excluding public holidays (increase to 27 days with length of service + **Uniform Dry Cleaning-** Complimentary, on site. + **Company Pension** **Scheme –** Save for your future. + **Take Care -** Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service + **Celebrate** - Awards and Recognition Celebrations + **Benefit Hub** - Access to further discounts for shopping, cinema tickets, technology and more! + **Events -** Monthly Calendar of Associate Focused & Fun Events + **Long Service Recognition -** Dedicated appreciation events for when you reach career milestones within the company. + **Global Marriott Hotel Discounts –** Accessible to you and your loved ones, travel the world with Marriott International. + **Food & Beverage Discounts** - 20% Discount in all F&B outlets within Marriott Properties + **Spa Discounts** – 30% discount in our Away Spa **Core Responsibilities** + Attends customer events, trade shows and sales missions to maintain, build and develop relationships with Marriott Global Sales Offices (GSOs) key stakeholders and customers in key-feeder markets. + Build and maintain long-term relationships with existing and potential clients through regular communication and networking. + Effectively presents hotel benefits and features based on customer needs. + Utilizes negotiation skills and creative selling abilities to uncover new business. + Utilize digital marketing channels, including social media, email marketing, and online advertising, to reach target audiences effectively. + Support the hotel’s service and relationship strategy, driving customer loyalty by engaging and connecting with new customers and inspiring guests through each customer experience. + Develop and manage relationships with key stakeholders, both internal and external **Developing & Executing Sales Strategies** + Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the MICE & Group segments. + Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. + Works with management team to create and implement a sales plan addressing revenue, customers and the market for the MICE & Group segments. + Assists with the development and implementation of promotions, both internal and external. **Maximising Revenue** + Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). + Develops and implement sales strategies to achieve property’s objectives whilst consistently analysing market information. **Analysing & Reporting on Sales and Financial Data** + Analyses market information by using sales systems and implements strategy to achieve property’s financial room goals. + Assists Revenue Management with completing accurate six period projections. + Reviews guest satisfaction results to identify areas of improvement. + Support Director of Sales & Distribution in preparation of regular reports on sales performance, including reporting on KPI target results, market trends, and competitor activities for management review. **Ensuring Exceptional Customer Service** + Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. + Interacts with guests to obtain feedback on product quality and service levels. + Empowers employees to provide excellent customer service. + Observes service behaviours of employees and provides feedback to individuals and/or managers. + Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. + Executes and supports the company’s Customer Service Standards and property’s Brand Standards. + Participates in and practices daily service basics of the brand. + Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. + Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. + Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. **To be considered for this role, all applicants must have proven right to work in the United Kingdom** _W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.