The Red Hat Global GLS Operations team is looking for a Business Analyst to support the North America (Commercial & Public Sector) region. In this role, you will be responsible for managing day-to-day training operational aspects, maintaining relationships with customers, and helping resolve training related matters. You'll communicate with customers and partners to ensure they are served in line with Red Hat’s expectation of customer service. As a Business Analyst you'll need to be great at engaging management decision-makers and provide amazing customer satisfaction. What you will do: + Collaborate with business leaders to understand new information and requirements + Develop and maintain new reporting system capabilities + Manage extraction, data cleansing, analysis, and ongoing validation of large volumes of historical customer data + Develop and maintain metrics to support process tracking and decision making + Identify and track consulting services KPIs + Manage the Learning Portal, a learning management system (LMS) for data entry, including facility information and student details + Manage training admin related queries via phone, chat, and emails + Handle escalations for learners, trainers, and other stakeholders + Manage, maintain, and take initiative for improvement of learning and development related processes, automation systems, and repositories + Schedule and coordinate all classroom training with trainers, schedule location, date and time, materials, and attendance + Manage Training Feedback forms of each training batch and send out reports + Maintain training records, perform analysis, and prepare improvement plans; assess training effectiveness + Monitor the progress of training to ensure that the training objectives are being achieved + Uncover improvement gaps with performance shortfalls. What you will bring: + Bachelor’s degree, preferably in business administration, economics, engineering, computer science, or statistics with 7+ years of experience + Excellent written and verbal communication skills + Ability to coordinate with trainers, facilities, students, and other internal departments to ensure smooth coordination of training + Experience utilizing business tools such as Excel, Google Sheets, Customer Relationship Management Systems + Solid ability to follow through on tasks and follow ups on time + Ability to plan training schedules with the delivery manager for future classes The salary range for this position is $74,900.00 - $119,830.00. Actual offer will be based on your qualifications. **Pay Transparency** Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. **About Red Hat** Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. **Benefits** ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! **Note:** These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. **Diversity, Equity & Inclusion at Red Hat** Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. **Equal Opportunity Policy (EEO)** Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. **Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.** **Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** **application-assistance@redhat.com** **.** **General inquiries, such as those regarding the status of a job application, will not receive a reply.**