The Sales Operations Analyst will be responsible for managing the sales team’s monthly commission calculations, maintaining commission programs, and ensuring accurate variable compensation reporting. Additionally, the position includes analyzing business trends, assisting with reporting for executive leadership, and supporting the development of business intelligence reports and strategic projects.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.
Perform monthly commission and bonus calculation for the sales team, including:
Maintain the sales team’s quotas on a monthly basis.Maintain commission programs. This includes setting up any new employees based on employment agreement, removal of terminated reps, and ongoing maintenance of the commission model to align with any plan changes.Vet monthly gross profit for use in variable comp calculations and make corrections, as needed. Calculate monthly variable compensation, create commission reports, and submit variable compensation to payroll.Distribute monthly commission statements to the sales team.Manage the auto reimbursement program for the sales team and coordinate payments with payroll.Assist with the management and calculation of SPIFF campaigns for sales team.
Assist with Reporting and Analysis, including:
Analyze customer and business trends on an ongoing basis.Assist with month-end reporting to executive leadership.Maintain business intelligence reports. In cases of new reporting needs associate may be asked to develop reports themselves or act as liaison between sales and the IT team.Perform ad-hoc reporting requests as needed.Assist with larger scale, strategic projects for the sales team or organization at large.
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Designs work flows and procedures to maintain sales commission programs; gathers and interprets data using primary and secondary research techniques, complementing these with intuition and experience to develop meaningful recommendations; synthesizes complex information from multiple/ varied data sourcesProblem Solving – Follows a systematic approach to maintain commission programs and reporting analysis and is able to adapt it to accommodate specific requirements; capable of structuring problems for ad-hoc initiatives and conducting analysis with minimal supervisionBusiness Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competitionAccuracy – Executes tasks diligently to ensure that information related to commission programs are correct.Dependability – Takes responsibility for own actions; commits to long hours of work when necessary to reachInterpersonal – Demonstrates comfort in interacting with internal and external resources at all management levels; demonstrates flexibility with regard to changing priorities, instruction, and/ or stakeholders; respects confidentiality of sensitive information; remains open to others' ideas and tries new things; keeps emotions under control.Initiative – Takes independent actions and calculated risks; requests and offers help, as needed.Oral Communication – Speaks clearly and persuasively; listens well and requests clarification, when required; responds to questions promptly and professionally; is comfortable presenting findings in a group environment.Written Communication – Writes clearly and informatively; varies writing style to meet needs of the intended readers.Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.Ethics – Treats people with respect; honors commitments; inspires the trust of others; upholds organizational values.Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Qualifications
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Bachelor's degree (BA/ BS) from an accredited four-year College or University and 2-5 years’ related experience and/ or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret employment agreements, commissions models, SPIFF campaigns, and auto reimbursement programs.
MATH ABILITY:
Ability to apply basic/ intermediate mathematical concepts, including basic statistical analysis (using Microsoft Excel) to generate variable compensations calculations.
REASONING ABILITY:
Ability to quantify current and potential profitability at the corporate, regional, vendor, or customer level, leveraging both existing data and unstructured commentary from a variety of stakeholders. Ability to conduct scenario analysis as required to evaluate potential changes to existing vendor and/ or contract pricing regimes. Ability to structure and evaluate ad-hoc analysis requests.
COMPUTER SKILLS:
Must be proficient in all Microsoft Office applications, with deep familiarity using Excel to evaluate large datasets (i.e., using math, data, and statistical functions), maintaining business intelligence reports, and an ability to develop PowerPoint presentations that effectively summarize sales operations analysis. Experience with Salesforce CRM platform and Microsoft Power BI is a positive but not required.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the office work environment is usually quiet.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; talk or hear and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
EOE
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